Premier Inn Hamburg City Hammerbrook

reasonable hotel. kind staff and within walkable distance from the central station.

it was ok but we dont have towels we had to go to the reception to ask and then they give us towels but we had to bring them by ourselves and no fridge in the room,it was almost clean because the floor it wasn’t that clean,the shampoo it was only water with some soap.The bed sheets were almost clean but they have some marks on them.And under the bed it was a ear thingy and the windows were thin and that caused the train be so loud.

checked in ok, got to our room to find it was made as a double bed and we had asked for twin or 2 singles. eventually had that sorted out. Disappointed to find there is a few issues. 1 No Safe 2. No Fridge 3.Very little storage 4.No phone to ring reception if needed so have to keep going down from the 3rd floor to speak to them. 5 Breakfast 18.00 euros we found very expensive had to ask twice each day for towels to be changed. Good points are staff friendly, and the hotel is near the train station to head into the city. Overall wouldnt stay here again.

Don’t let the location put you off, it’s very handy for central Hamburg. The rooms are cosy and modern, the bar area is very small but the lounge/breakfast room is very spacious and didn’t feel overcrowded even when it was busy. The staff were all really pleasant, very friendly and helpful.

In February, I stayed 2 nights at this hotel with my family before the cruise. We booked a family room and were a little surprised by its size (quite small). The first evening we arrived at the hotel where we were greeted by a receptionist who spoke almost no English. We gave her a prepaid voucher and waited. It took a long time for us to be accommodated, the receptionist didn't talk to us. After a while she said that we have to pay the city tax. We said OK and after the calculations of the receptionist we paid 1,5 euro. We specifically asked if it was the total amount or per night and the receptionist told us that it was the total amount. The next day we went out to visit the city, but when we returned to the hotel she informed us that there was a problem with the local city tax and that we had to pay a difference of 1,72 euro. Unfortunately, we again encountered the problem of the English language. The extremely unpleasant surprise was when we received another access card, a sign that our access to the room had been cut off because of this difference. I believe that it was not our fault that the receptionist miscalculated and did not know how to express itself in English. I have traveled quite a lot, but I have not yet found a hotel where the employee at the reception does not speak English at all and the tourist is "punished" because of a mistake made by the staff. Otherwise, the hotel was OK: good location, clean room, varied breakfast.