Premier Inn Hamburg City Millerntor

Really enjoyable stay. In fact we extended the stay by 4 nights. The staff are helpful, the breakfast is good. The happy hour bar is great. Downside is no pool but most hotels close to reeperbahn don't have one either.

Good location easy to reach things on foot. Left car in parking garage found this a bit costly at 24 euro a day. Breakfast could be purchased at 15 euro and a bit. Nothing fancy plain breakfast

As a regular business traveller and user of Premier Inns, i have to say i am extremely disappointed with my experience at Hamburg City Millerntor hotel. From a positive perspective the check inn was seamless and very friendly and the breakfast was fresh with a good selection but unfortunately that is where the positives end! I paid a premium for a Premier plus room, when i walked in the room it was freezing, i switched the aircon on which showed the temp at 16 degrees so i whacked it up to 24 and automatic but two hours later was still only 20.5! My first nights sleep was horrendous and the edge of the bed there was a hard steel wire all around the mattress. When i returned from work that evening i did some digging only to find that the mattress was on the bed upside down as per the attached picture! As i went out for my evening meal around 8pm i duly reported the mattress and room temperature to reception: Room temp response: Ah yes you need to set it at 34 degrees and leave a card in the slot all the time as its not very good (would of been nice to learn this at check in or even better still fix it!) Mattress response: How do you mean upside down? After explaining that the pillow top that should be facing upwards and supporting/comforting myself was in fact keeping the bed base warm and comfortable i was told he would report it to maintenance but i could switch rooms if i wanted to. This was after 8pm and i hadn't eaten and was due to check out at 5.30am the following morning so retained the room as i didn't want to go back up and pack up to move rooms! Needless to say i will not be returning to this hotel any time soon when i return to Hamburg and i am very disappointed with my stay.

We’ve stayed in Hamburg about 5 times in recent years now, but never used the Premier Inn. We booked this one based on the fantastic price we found. What a bargain! The hotel was beautiful and puts the Premier Inn hotels back in England to shame! The rooms were stylish, modern and comfortable with everything we needed. The staff were fabulous, and the breakfast we had in the last morning was great. A 5 minute walk to St. Pauli station, 5 minutes to the Reeperbahn and 15 mins or less to the waterfront. And whilst we were so close to the action of the Reeperbahn, we were amazed at how quiet it was (and we are light sleepers!). All in all, a fantastic hotel at a great price. We’ve already agreed that the next time we come to Hamburg, we will 100% look to stay here again. Thank you.