sharmilanair
October 16, 2024
We were a group of 4 and booked the deluxe double rooms. We checked in at night after an entire day of sightseeing. The staff checked us in but gave us shabby deluxe triple rooms at the far end of the resort, without any prior intimation. We spent an hour discussing with the staff and agent and only much later the staff apologised and we were given deluxe double rooms, facing the pool and field ahead. The night didn't end here - while changing rooms, their room key broke inside the door! And there was further delay. With a 5.30 am safari meetup time, we barely had any sleep and had opted for the packed vegetarian breakfast as we were vegetarians. However, 2 out of 4 boxes had eggs and chicken sausages! The kettle plug also kept sparking and we required a change. While the upkeep can be improved, what really requires work is hospitality.