Guest User
October 7, 2024
I am absolutely furious with the way Lankaila Hotels handled our booking. We booked MONTHS in advance, paid our deposit, and received confirmation, only to be told DAYS before our arrival that our reservation was being given to someone else! Despite pleading with them and explaining we were already en route, they showed zero concern and offered a pathetic "alternative" at their sister hotel in a location we didn't want. As if that wasn't bad enough, hours later they retracted that offer too, leaving us stranded with no accommodation during our holiday. The sheer incompetence and rudeness of their management is beyond belief! I've never experienced such appalling service from any hotel, anywhere in the world. To add insult to injury, getting our deposit back was like pulling teeth. They ignored our calls and left us in the lurch, completely ruining our holiday. I cannot fathom how such unprofessional practices are tolerated in Sri Lanka's tourism industry. DO NOT BOOK WITH LANKAILA HOTELS! They are unreliable, irresponsible, and will not hesitate to ruin your trip. Save yourself the stress and book with a reputable company that actually values its customers.