Anonymous User
June 21, 2023
Only 2-3 front desk staff were respectful, smiling and courteous. The rest were either rude or arrogant, and didn’t seem to enjoy giving a good customer experience.
Indoor parking is extremely expensive, but they don’t tell you that the outside parking is permitted for free (they have signs of towing but they do not seem to enforce it as cars are parked there all the time - so if you find a spot, park for free instead of paying 26$+ per day).
Room cleaning is requested and not completed automatically. Amenities seem well-balanced. Good enough sized gym and pool is very good and clean.
Room furniture is old and building itself is old. Not entirely sure the owners want to renovate anytime soon, but it definitely needs a refresher.
Insulation in rooms is awful - lots of noise from outside. I have been in other hotels in capitals and downtowns, and never have I had an issue with outside noise. Halifax is quite the vibrant city so keep that in mind if you wish to stay at this hotel.