The Ritz-Carlton, Half Moon Bay

The hotel service is very good, the room is clean and tidy, and the facilities are complete and intelligent. The front desk service is warm and thoughtful, the breakfast is rich and delicious, the location is excellent, and travel is very convenient.

The hotel environment is first-class, and the rooms are very comfortable after the new renovation. It is the most beautiful coastline and the best resort hotel in Half Moon Bay. However, when checking in, I encountered a white female receptionist who was a little unfriendly. We originally booked a large bed bay view room for 7740 yuan. She said that it was behind the main building and the golf course could only see a little sea view. If we are willing to pay an extra 125 US dollars, we can upgrade to a front sea view. My husband paid according to her instructions, but when he went upstairs, he found that it was a double room in the corner, and there was no sofa or desk in it. The bathroom was large but there was no dressing table. It turned out to be a disabled room. When my husband went to negotiate, she still lied to us, saying that none of the rooms had these furnitures, and the photos on Ctrip were from before the hotel was renovated. Now all the rooms are the same, and they could only send us a small table. We were very angry and felt that she did it on purpose, and that it was clearly discrimination. We directly asked to find the manager to complain and informed Ctrip customer service. Ctrip asked us to negotiate on our own first. Fortunately, my husband speaks very good English, and after arguing with reason, we successfully changed the room and upgraded it to a sea view room with a balcony. Later, the manager even wrote a letter of apology in person, which really reflects the service attitude of a top luxury hotel. So let me remind everyone, be careful of racial discrimination with ulterior motives when traveling abroad, and be sure to argue with reason if you encounter such a situation.

Very beautiful location, very beautiful scenery, very luxurious rooms, private beach with beautiful sea view and golf course, and other wellness facilities! Glass bottled water feels very clean and reliable! The only downside is that I haven’t found the set of clothes I left in the hotel closet!

I came to this hotel with great expectations, but I was actually very disappointed. Because I am afraid of noise, I specifically asked the hotel for a quiet house when I checked in. As a result, I was arranged to stay in a place far away from the main building. At that time, the hotel staff said that it was far from the main road, so it was very quiet. As a result, after checking in, I didn't notice it during the day, but after sleeping at night, there was a large machine outside the house, which made irregular sounds, and the sound was very loud, and I was woken up several times in the middle of the night. But because I only stayed for one night on the trip, I couldn't ask the hotel to change the room. Moreover, this so-called welcome cabin is far away from the main building. I asked the concierge to help with the luggage, but it took more than 20 minutes for someone to come; the bolt at the head of the bed was also broken. I plugged it in all night and found that it didn't charge at all the next day. Objectively speaking, this place has a good environment and is very beautiful, but the service is really disappointing. I complained to the hotel, and a manager named Miguel Areias was arrogant and impolite. It is highly not recommended. I also want to say something to Ctrip. Many hotels give the worst rooms when booking rooms from you. So I think you should communicate with the hotel. Otherwise, how can we book a hotel from you again?