Rosenheim Hakuba

The location is convenient for skiing and outdoor activities. Guests enjoyed the friendly staff, buffet breakfast, and excellent facilities. The spacious, clean rooms with mountain views were praised.

I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking. Check-In Experience: From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness. Unacceptable Behavior: When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior. Ski Equipment & Services: The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests. Storage Issues: There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern. Room Quality: The rooms are extremely outdated and poorly maintained, especially considering the high price of accommodation. Final Thoughts: This hotel is family-owned, and the defensiveness of the management is apparent. Instead of addressing guest concerns, they dismiss them outright. It’s disheartening to see such behavior, particularly when hospitality should be about making guests feel welcome and respected. I strongly advise avoiding this hotel. No one deserves to be treated this way, and unless they make serious changes, I can’t imagine this business thriving much longer. I hope they reflect on their approach and improve, but until then, I would recommend staying elsewhere.