Guest User
August 11, 2023
Very very very very very very bad stay! I stayed in a hotel on the Qinghai-Gansu Loop for more than a month, and this is the most unsatisfactory one!
Ctrip chose to automatically deduct money upon check-out, and the hotel deducted 30 yuan for "miscellaneous fees" without discussing it with me. I called to inquire and said that my towel had stains that could not be cleaned and needed compensation.
I just checked out, and they said that the stains I caused could not be cleaned, and they deducted 30 yuan for no reason without my knowledge! 30 yuan for a towel that was already washed yellow? Why didn't you say that you put gold foil on your towel?
The room was extremely dirty! The carpet was full of stains and dust, and there was a big hole in it, and the carpet was brushed!
There was yellow greasy on the window frame, which felt sticky to the touch!
There was only one bedside socket in the triple room, and it was broken. The mobile phone charger fell off when it was plugged in, and it couldn't be used at all!
The bathroom was extremely small, not much bigger than the high-speed rail bathroom, and the exhaust fan was still broken and couldn't be used! A quick shower was also stuffy, and the smell of going to the toilet would remain in the whole room!
The soundproofing is poor, and you can hear people talking in the corridor!
Why don't you give me a discount for these shabby and dirty places with poor service? They cheat me whenever they get the chance. This is the first time I've seen such a hotel!
I don't have any photos of these shortcomings! Anyone who stays here knows! I didn't want to care about it, but I really can't swallow this breath!
But Ctrip is still very good! When the hotel didn't cooperate, it handled my dissatisfaction very quickly. A reliable platform is really important!
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