Sofitel Hotels in Haikou

We stayed three nights at Hilton Haikou and got the residence apartment. The view was gorgeous at lvl 29, the bed was comfy and room was spacious. It was very easy to take a didi car to qi Lou old street and haikou century bridge. There could be a bit of a jam during peak hour so do be mindful. At the back of the hotel, it's linked to a mall with a supermarket and coconut steamboat so it's pretty convenient. Buffet breakfast was yum, the waffles were the best compared to other hotels at Sanya and ocean flower island, the hainan rice noodle was delicious and the freshly fried youtiao. We wish there could be more variety but overall we enjoyed our stay

The hotel was a little difficult for my DiDi driver to find at first, but it was worth the view in the end. The gym was huge and had ample equipment for me to get a good workout! The staff was amazing, I had accidentally left my phone in a DiDi car at the front desk was able to help me track the phone down and get it back the next day! It was a real life saver.

Hallways and lobby are gorgeous looks very classy There are also hot spring baths and buffet breakfast, the service is also in place and I am very satisfied! It’s just that the location is located in the urban area. It took a long time to take a taxi back to the hotel yesterday. However, there are many snack bars around at night, so it’s suitable for a stroll.

Let's start with the positives. The rooms at the hotel were undeniably great. They were spacious, well-designed, and offered a comfortable ambiance. I particularly appreciated the attention to detail in the room decor, making it a pleasant space to relax after a long day of exploring the area. The hotel's breakfast selection was another highlight of my stay. There was a good variety of options, and the quality of the food was quite impressive. Starting my day with a satisfying breakfast definitely set a positive tone for my daily adventures. Though the overall service at the hotel was just okay, there was one staff member who stood out and made a significant difference in my stay - Kitty. Kitty's exceptional assistance and attentiveness were truly commendable. She went above and beyond to ensure I had everything I needed and provided excellent recommendations for local attractions and dining options. However, there were some glaring issues that affected my experience. First and foremost, the Wi-Fi connection was terrible. As a traveler, having reliable internet access is essential for staying connected and planning daily activities. Unfortunately, the unreliable Wi-Fi at the hotel made this difficult, and it was quite frustrating. Additionally, the swimming pool was a letdown. Despite appearing beautiful in the pictures, it was actually dirty during my stay. I was looking forward to relaxing by the poolside, but the unclean water made it an unappealing option. Furthermore, the location of the hotel was a significant drawback. It was far from most of the popular attractions and amenities, making it inconvenient and time-consuming to travel to places of interest. I found myself spending more time commuting than enjoying the destination itself. On the culinary front, while there was a restaurant called ”China First,” the food was indeed excellent. However, I can't overlook the fact that it was expensive, and overall, the hotel felt overpriced for the amenities and services provided.

I recently stayed at this 5-star hotel, and I must say, the experience exceeded my expectations. The staff were incredibly friendly, always greeting us with warm smiles and making sure we had everything we needed. A special shout-out to the Manager, Justin, who went above and beyond to ensure our stay was perfect. His attention to detail and willingness to assist at any moment truly made a difference. The hotel itself is stunning, with luxurious amenities and a relaxing atmosphere. I highly recommend this hotel for anyone looking for exceptional service and a memorable stay. Five stars all the way!

The hotel in general is fantastic but my bedroom had little insects and I got bitten or stung by something at midnight. The food was amazing specially the breakfast, quite international and tasty. The hotel had a variety of amenities but many of them are extra paid which is something you're not expecting when you book a 5 start hotel. In any case great for a weekend getaway.

On the positive side: The hotel itself is quite great, playground and pools were appealing, several good activities for kids, restaurant and breakfast were also very good and staff very friendly (especially in restaurant) In the negative side: the location is not good, at least 8-10km from everything. No any restaurant or activities nearby, need to take a taxi for everything with at least 40min to 1h drive. One of the restaurant (noodle one) closed quite early so dinner in hotel was limited to 2 restaurants. In addition, because of weather (wind and a bit cold) beach was not suitable for us to stay and pools were closed. Good hotel for company events or short family stay (max 2 days) but not for prolonged family vacation (week)

The room is spacious and clean, facilities is maintained very well. Bravo to Xiao Mai who provide me begin to end personal service. The buffet breakfast and dinner are satisfying which allow us to taste all type of local specialities. And the little fresh made bread serve during the buffet are cute and delicious. Thanks to the F&B team and the lady staff who assist us on member promo rate in the buffet restaurant, the whole team are friendly and helpful.

I came to this hotel during the summer of 2022, and they were working on the beach, but we still had access to it. I wanted to return because it was a very relaxing experience. I returned for the 2023 Spring Festival, and it was even better because the beach had been renovated. This trip was very relaxing and enjoyable. I would return to Haikou Shangri-La because the staff and other guests were friendly and helpful.