The Ritz-Carlton Hotels in Haikou

We stayed three nights at Hilton Haikou and got the residence apartment. The view was gorgeous at lvl 29, the bed was comfy and room was spacious. It was very easy to take a didi car to qi Lou old street and haikou century bridge. There could be a bit of a jam during peak hour so do be mindful. At the back of the hotel, it's linked to a mall with a supermarket and coconut steamboat so it's pretty convenient. Buffet breakfast was yum, the waffles were the best compared to other hotels at Sanya and ocean flower island, the hainan rice noodle was delicious and the freshly fried youtiao. We wish there could be more variety but overall we enjoyed our stay

The hotel was a little difficult for my DiDi driver to find at first, but it was worth the view in the end. The gym was huge and had ample equipment for me to get a good workout! The staff was amazing, I had accidentally left my phone in a DiDi car at the front desk was able to help me track the phone down and get it back the next day! It was a real life saver.

The rooms are spacious and clean, most important the beds are good size and quite comfortable. There is a pool next door with hot tub (natural) which was nice and enjoyable. We had a three stay as we were visiting family in Haikou, I can recommend the hotel.

Let's start with the positives. The rooms at the hotel were undeniably great. They were spacious, well-designed, and offered a comfortable ambiance. I particularly appreciated the attention to detail in the room decor, making it a pleasant space to relax after a long day of exploring the area. The hotel's breakfast selection was another highlight of my stay. There was a good variety of options, and the quality of the food was quite impressive. Starting my day with a satisfying breakfast definitely set a positive tone for my daily adventures. Though the overall service at the hotel was just okay, there was one staff member who stood out and made a significant difference in my stay - Kitty. Kitty's exceptional assistance and attentiveness were truly commendable. She went above and beyond to ensure I had everything I needed and provided excellent recommendations for local attractions and dining options. However, there were some glaring issues that affected my experience. First and foremost, the Wi-Fi connection was terrible. As a traveler, having reliable internet access is essential for staying connected and planning daily activities. Unfortunately, the unreliable Wi-Fi at the hotel made this difficult, and it was quite frustrating. Additionally, the swimming pool was a letdown. Despite appearing beautiful in the pictures, it was actually dirty during my stay. I was looking forward to relaxing by the poolside, but the unclean water made it an unappealing option. Furthermore, the location of the hotel was a significant drawback. It was far from most of the popular attractions and amenities, making it inconvenient and time-consuming to travel to places of interest. I found myself spending more time commuting than enjoying the destination itself. On the culinary front, while there was a restaurant called ”China First,” the food was indeed excellent. However, I can't overlook the fact that it was expensive, and overall, the hotel felt overpriced for the amenities and services provided.

This is my favourite resort and place to stay in Haikou thus far! We booked the family room which comes with 2 double beds and a bunk bed. It's super spacious despite the number of beds, and the kids loved the hot tub. The only downside was the sliding doors were a little hard to manoeuvre for little hands so we just mostly left them open. There were both adult and kids bathrobes and bedroom slippers and wet slippers (we used it for our trips to the hotspring and pool) as well as kids dental kits and shower toiletries. Our package included buffet breakfast and dinner, spread was great and the kids had no difficulty finding food they liked. The highlight of our stay was definitely the hotspring, followed by the indoor pool. The animal club was small-ish but the kids had fun there too. It was a pity the outdoor water park and firefly activities were closed/not available as it was winter and we weren't aware of that. Also, not all the pools in the hotspring were loaded with the herbs but the upside was there wasn't much crowd when we were there. Just a side note: A number of farms in the area were closed on weekdays also because of winter/typhoon destruction. So make sure to call up before heading over.

We had a great stay at the hotel. The location is quite good, not that crowded than in downtown. A special thanks goes to Erin Wu. She made it happen that we got our rental car. I want also mention Kourtney Hey and Steve Shi for their good support struggling with my Apps. Also our room maid was great, I got always a extra coffee bag🙂. The only thing I don’t like is the fact that you have to wear a swim cap in main swimming pool. That’s the first time that we had to do this but this is a governmental rule I was told. Nevertheless, we can highly recommend this hotel.

On the positive side: The hotel itself is quite great, playground and pools were appealing, several good activities for kids, restaurant and breakfast were also very good and staff very friendly (especially in restaurant) In the negative side: the location is not good, at least 8-10km from everything. No any restaurant or activities nearby, need to take a taxi for everything with at least 40min to 1h drive. One of the restaurant (noodle one) closed quite early so dinner in hotel was limited to 2 restaurants. In addition, because of weather (wind and a bit cold) beach was not suitable for us to stay and pools were closed. Good hotel for company events or short family stay (max 2 days) but not for prolonged family vacation (week)

The room is spacious and clean, facilities is maintained very well. Bravo to Xiao Mai who provide me begin to end personal service. The buffet breakfast and dinner are satisfying which allow us to taste all type of local specialities. And the little fresh made bread serve during the buffet are cute and delicious. Thanks to the F&B team and the lady staff who assist us on member promo rate in the buffet restaurant, the whole team are friendly and helpful.

Lovely stay after the disaster typhoon Yagi. The outdoor facilities were destroyed but the indoor swimming pool was great for the children.