Anonymous User
September 17, 2023
The room was booked in advance and the order was accepted normally. However, I was told that there was no room available after I arrived. However, the system and the front desk did not inform me, and the front desk sister did not seem to want to resolve the issue. She just said that if I wanted to stay, I had to pay the price difference, and if I did not, I would have to cancel. It was my second time staying at this hotel, and I was so disappointed. I had to pay the price difference to stay because my friend's birthday was tight, but I found that the room I stayed in was the same as the one described in the reservation. Why did the front desk tell me that there was no room available? Did they have to make the difference? The room environment was also very bad, the sheets and quilt covers were dirty, the toilet door could not be closed at all, and there were a lot of crushed items on the floor. I will not patronize this hotel again in the future. Please be careful when booking! ! !
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