Anonymous User
December 13, 2021
The air-conditioning outlet leaked for the first time, and I didn’t get a good rest all night. I asked for a room change or repair. The boss said there was no way, I could only do this, and I couldn’t change the room. Asking for compensation, the boss was reluctant to miss dozens of yuan. I was too lazy to find it for the second time. I moved in again when the map was close. I said that I was a repeat customer as soon as I entered. I upgraded the tatami mats for free. I said it was a better room type, and I didn’t give a chance to respond. So I quickly opened the room for us. The room card, I went up and looked at the room, the bed was 1.5 meters, originally booked 1.8, the room was very small, and there were mosquitoes, even this season, and mosquitoes are also very **, and then called immediately to ask to live in the originally booked room, In just a few minutes, the boss answered the call very quickly. Your room was opened just now and new guests came. Isn’t it obvious that you gave my room to someone else before I came? I wonder if it's so good? Is this unclearly set me off? I took a look at Ctrip. The so-called upgraded room I gave me was not linked to Ctrip at all. It was estimated that it was used as a substitute to deceive customers, and then called Ctrip customer service to respond to the situation. The customer service confirmed that the hotel was there. In those few minutes, I drove out. In fact, 99% of it might be that I gave my room to someone else before I came. Tell me to keep an eye on it in the future and call the platform in time. After verification, the hotel will be compensated. I was very speechless twice before and after, the boss's service attitude can only say, I wish you good luck in closing.
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