Oscar Hotel (Wanghai International Sun Moon Plaza Duty Free Shop)

This hotel is the worst hotel I have ever stayed in, bar none! This time I traveled all the way to Haikou and found this Jingheng Hotel through Ctrip. First of all, this hotel is very difficult to find, because it still has the old sign outside called "Aoxinluo Hotel". So we went around twice when we arrived at the location and couldn't find the Jingheng Hotel. We asked a few people to find the hotel. We went to the hotel front desk and told the front desk that we wanted to stay on a high floor because there are many mosquitoes in Hainan. The front desk deliberately made things difficult when they knew that there were a lot of vacant rooms on the high floors. Finally, under my repeated insistence, they arranged for me to stay on the 13th floor. The hotel's wireless network connection is also very strange. You have to turn on the TV first before the wireless 🛜 appears. There is no prompt in the room how to connect to the Internet. I want to I asked the front desk. There were all kinds of advertising phone numbers in the room, but there was no front desk phone number. When I went out, I saw that there was a refrigerator in the room. I bought yogurt outside and wanted to put it in the refrigerator when I returned to the hotel. As a result, the refrigerator was broken. I asked the customer service at 11 o'clock in the middle of the night and went with the customer service to carry a refrigerator to change. I was tired and sweaty. The buffet breakfast I had the next day was also very ordinary. I went back to the room to dry the wet clothes and check out. As a result, the dryer was broken again. I contacted the front desk again. After finding the customer service and the manager, they decided to let us go to the 19th floor to dry the clothes. I took the wet clothes to the 19th floor to dry. It was almost 11 o'clock at this time. The whole travel plan was disrupted and I was in no mood. I told the hotel manager: During the stay in the hotel, I was not smooth all the way, and the travel plan was also disrupted. The hotel should correct the mistake and compensate us reasonably. The manager actually said: If the refrigerator is broken, didn’t I change it for you? If the dryer is broken, didn’t I take you to the 19th floor to dry your clothes? If the travel is affected, we can provide you with free luggage storage. You can go out and play with confidence. We really don’t know how to communicate with the hotel! The hotel did not provide the service we should have enjoyed. We had to contact them repeatedly before we got the problem solved. The hotel did not apologize at all, but took it for granted. It was really speechless. This is a four-star hotel. Today (April 28) the hotel we stayed in Qilou Old Street was the Aili Seaview Hotel, which has 15 floors, double breakfast buffet, and better location and environment than Jingheng Hotel. The cost is only half of Jingheng Hotel. I strongly do not recommend staying in Jingheng Hotel!

As always. The reception was warm and friendly. Efficient. All questions answered and in detail. Room cleaning. Convenient. But because the hotel name was changed, many drivers did not recognize it. Even positioning. Many drivers also go the wrong way.