Echarm Hotel (Haikou Zhongshan South Road, East High-speed Railway Station)

The location of the hotel is OK, right next to the North-South Fruit Market, less than half an hour from the airport, and close to the high-speed rail station, with convenient parking. The hotel facilities are a bit old, and there is a strong damp smell as soon as you enter, it's too damp, the breakfast is not bad, the price-performance ratio is OK, and it is very convenient to stay for one night.

It's my first time staying here. My friend recommended it to me and gave me a figurine as a gift. The service is very good! I recommend it.

The front desk was a bit hea~ The room allows smoking, and it felt a bit smelly after entering, so we stayed for one night and left.

The hotel is located in the center of Haikou. It is very convenient to go to Qilou Old Street or to the airport. The facilities are very new, the design is beautiful, and the staff are nice

The room was very clean. I was very satisfied. The service attitude of the lady at the front desk was very good. The breakfast was rich. I will come again next time, Xiao Fu.

I can't understand how the service can be so bad! Face recognition was done on the day of check-in, but it took a long time to make a room card. I asked the front desk if the cleaning lady could open the door first and send it up after the room card was made. The front desk told me that they didn't have a room card that could open the room, so I had to wait. It took 20 minutes to get it done. The next day, I needed to update the room card. After updating, I went upstairs and found that the room card couldn't open the door. I came down to update it again, but it still couldn't be opened. Then the cleaning lady opened the door for me, and then sent the room card that could open the door later. Is it so difficult to update a room card? And it's obvious that the cleaning lady has a card that can open the door. Why did she tell me that there was no card that could open the door on the day of check-in, and let me wait so long at the front desk? I checked out today and needed to print a water bill. I even got the month of check-in wrong. There were only a few pieces of information on the water bill, but there were all kinds of errors. I printed it several times before it was printed correctly. The receipt needed to be stamped, but the front desk told me that the person in charge of stamping was not there. Is your hotel so capricious? The person in charge of stamping was not there during the peak check-out period and there was no timely and effective response measures. Later, WeChat sent me a photo of the receipt. I said I needed a scanned copy. It was very simple to generate it by taking a photo with CamScanner, but I was told that it couldn't be done. The reason for not being able to do it was that they had never made a scanned version for guests, and they said that other guests just took photos. I can only understand that the front desk was lazy. I had three encounters with the front desk in three consecutive days, and outrageous problems occurred every time. The service industry is unique in this way. I can understand the problems caused by objective factors. If you encounter problems, just solve them, but I believe that no one is willing to accept outrageous situations caused by laziness, inaction or excuses!