The room is not bad. There is a laundry room on our floor, and the self-service washing machine and dryer are easy to use. Solved my need to dry clothes in a hurry.
The platform is rated four stars, but the service and hardware are still not up to the four-star standard. The bedding is pretty good. Comes with bathrobe. I wonder if Haikou is not worthy of disposable slippers. I didn't even ask customer service.
The bigger problem was the front desk. I arrived at 4pm that day, and the front desk still didn’t know which room had been cleaned and ready for check-in. After waiting for more than 20 minutes, I said to find someone to check it out, but they promptly asked us to sit down and have a drink. Coffee, but the coffee machine also broke. It's Saturday and the hotel's front desk is closed on weekends?
Because breakfast is included, for breakfast the next day, if there is a group, one egg will be given to each person (ok, I understand that I am afraid that the group will eat it all). When I picked up the meal again, she asked where I was from and if I had given her my room number. There are just a few kinds of food, and there are Chinese, Western and Asian food listed openly. We don’t have to say anything. Who would come to this restaurant if it is like a thief-proof restaurant?
The platform stated that one free coffee (for 2 people) was given, but I didn’t see it. When I came back in the evening and asked, several people at the front desk said I hadn’t heard of it. I took out the order to show them, and found a pack of instant coffee from the cabinet. there is none left. I really don’t know how marketers, platforms, and hotel managers communicate and train. How can such a service be competitive?
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