Hotels near Real-Life Xcape in Hague

It took me a while to write this review since I was afraid of my personal safety. Nevertheless, I have finally decided to share this information with other travelers. This incident happened during a weekday night when I decided to do a walk-in at the Ibis hotel in Den Haag after a long trip. I was already aware of some bad reviews from other travelers indicating ”naughty” staff. Nonetheless, I decided to give it a go. I entered the hotel and mentioned the hotel clerk that I wanted to book a room. His attitude was rough indicating me that he did not have any rooms left. For my bad luck, my phone was out of battery so I decided to seat in one of the tables in the lobby to quickly charge it to look for a hotel somewhere else. While I was charging my phone, the clerk approached me and shouted at me that I had to leave the hotel. I explained him that I wanted to charge my phone to look for other hotels in the area and I wouldn't take much time. He continued shouting at me that I had to leave, when suddenly he grabbed my bag and literally threw it to the street. At this moment I was petrified since I never imagined something like this was happening. Then, he pushed me violently out of the hotel. Luckily I managed to take a picture of this guy. The guy has a tattoo on his right arm and rather than a hotel clerk, he thinks he is a MMA fighter or part of gang. I really don't know how the manager of this hotel can have person like this with such level of anger dealing with customers. My review by no means intend to advice other travelers to visit or not this hotel. I believe the facilities of this hotel are quite nice but what I can say is that I'm not entering this place again until they take strong actions towards improving the quality of their staff. I hope this guy doesn't get fired because of this review but if the hotel really wants to keep him, the hotel should consider send him to an anger management course. I don't know if this guy is always like this or just had a bad night and he took it on me. Nonetheless, I think no one should suffered what this guy did to me under any circumstance.

Stayed here for 2 nights recently with my partner. As frequent travelers of netherlands to the various cities including den haag ,we had never stayed here before. Lovely experience overall with very pleasant and friendly staff. We had a garden view room(upgraded as club members) with everything you needed clean comfy bed,safe,big shower with toiletries etc and very quiet at night. Their was a complimentary breakfast included in the rate which was a buffet style but more than adequate with a selection of cold cheeses meats,cereals,pastries,teas coffees orange juice yogurts and boiled eggs. Decent coffee machine. Small little bar on site and ice machine in lobby. .We were given a late check out as we had a later flight which was truly appreciated . Excellently located for busisness or any of the visitor sites in den haag. We would definitely return and recommend.😀

Great hotel, nice employee, fantastic service, phenomenal experience. I stayed there with a friend for a week, each day we left the hotel at the morning/noon before 11 am. Afterwards we got a cleaned room with new bathtubs and also the kitchen was refilled. The personal was cool. Would like to stay a bit longer

I love Novotel as a chain, and have stayed at this hotel before and was quite happy. This time I felt things were a little off and I wasn't as satisfied. I seem to recall getting a free bottle of water in the room, which it appears is not included anymore. No more individual shower gels and soaps, but now big pumps of soap, which is OK if you have the complete set of them. Yes, it's more environmentally friendly but it's also a sign of cost-cutting. Breakfast was more or less the same -- good choice and quality -- except on a busy weekend they seemed totally overwhelmed and people had to queue to get a table. On a quieter morning, I noticed a sign stating one can request omelettes and poached eggs from the kitchen, so I did, and this dish never materialized, which was a little awkward. The fresh orange juice machine is awful: constant noise and queues of people taking ages to each make one glass of juice, as it requires that the user slice the orange and then ram each half, one at a time, into the machine, yielding a tiny amount of juice. Repeat for 6 or 7 oranges to get a glass... It would be funny to watch as slapstick if it weren't so annoying to listen to. On the positive side, the rooms are still attractive, comfortable, and quiet.

Ontzettend leuk hotel, centraal gelegen in het centrum van Den Haag. Mooie en goed verzorgde kamer, met dito badkamer. Hotelpersoneel heel erg vriendelijk en gastvrij. En speciaal voor Chris en Femke: heel erg bedankt voor het gezellige afzakkertje!

I was a bit hesitant to start with as it didn't have a balcony... but the hotel was lovely, cosy rooms will all you could need and lovely beds, coffee/tea service and breakfast. I would stay there again for sure. The staff was wonderful and so so kind, really refreshing!!

Great hotel, with quiet lobby. Handy automatic supermarket machine witch gets you food and drinks anytime you like. Staff is semi Dutch speaking but deliver a great clean and tidy hotel. Traveled for business, good location. Sea is just around the corner. Photos look the same as reality, so I won’t include photos in my review.

Our bedrooms were clean and comfortable, with very comfortable beds. The hotel is centrally located, the buffet breakfast good. However, rooms overlooking the covered “Passage” shopping arcade have virtually no natural light and are noisy (cleaning starts early in the Passage and piped music is almost continuous when the shops are open!). We had two rooms, one overlooking the Passage and the other on the front of the building, which was slightly smaller but much more comfortable. Most frustratingly, we booked the hotel because it has a car park onsite but when we arrived we were asked if we drove an electric vehicle and told that as we do, we would not be able to use the car park as “electric vehicles are a fire risk”!!! This was particularly irritating because we had mentioned in our booking that we would be driving an EV. Disadvantages: no parking for EVs, rooms overlooking the “Passage” noisy and dark. Advantages: clean, comfortable beds, central.

I was staying 5 nights. I had originally booked for 3 but wrote to reception back in November I wanted to extend the stay to 5 nights. I did ask should I just make a new reservation and they said no, it was recorded. This was confirmed as was the new price. When I arrived at reception, they had no record of my 5 night stay and I had to find the email to confirm both the extension and the remaining nights to pay. The person was lovely and sorted it out, but I felt a bit strange about it. Then after the 3rd night I received an automatic check out message so I checked with reception and they thought I was checking out and I had to go through the whole thing again. I had already paid so I explained that too. Anyway perhaps a note could have been added or something on the system. The location was perfect. I felt safe walking around at night and it was very convenient for the Amare centre. The bed was very comfortable and the shower was hot and the shower was a good size. I liked they had some BBC channels. I think on day 4, the wifi was down. This is not reception’s fault but it was out for probably 30 hours. This seems quite odd in a major hotel for it to be out for so long. Unfortunate but it was fixed eventually. Staff were nice. Lifts worked well.

Had a great experience at the hotel and spa. All the staff is very friendly as well. You get a welcome drink upon checking in. The room was nice and spacious and was nicely decorated. The entry to the spa is included when you stay at the hotel. On a Saturday afternoon it was rather busy but is still enjoyable and calms down towards the evening. The outdoor saunas were really nice and you have a nice view from there of the garden. We had a full body massage as well which felt like heaven.