Araks Hotel Complex

Hotel located in Great place , nice staffs , inside there a restaurant called Gyumri express average taste food.

I stayed at a hotel in April, and it was such a cozy experience. The rooms were clean, comfy, and had all first needed things. The renovation wasn't new, but everything was in decent condition. The staff was super friendly, always ready to help with a smile. And especially one fact, that I had to mention, I arrived there at midnight, but staff was still friendly and ready to help. I also loved the breakfast. Location was near to the center and close to the main attractions. If you’re planning a trip to Gyumri, I’d definitely recommend staying here to feel the true spirit of the city!

A centrally located, pretty decent hotel as far as hardware is concerned. No doubt, a good value for money. Gjumri itself a small, cosy, hospitable town of a very tourist-friendly Armenia. The gentleman at the reception is however really tired of his job. If he is owner, he should better move onwards in life, and do something else. If he is just an employee it would be a great service to the owners if he looks around for something else. We two checked-in around 5 o clock in the afternoon. I had a vague picture that my reservation was with breakfast. He said it was not. Fine. I only asked him very politely, please let me double-check the confirmation at my end to be sure. The few seconds it took for me to go through my emails were really painful for him which he kept on demonstrating vividly. Yes, breakfast was not included in my reservation. There was nothing to argue about from my side. There was absolutely no rationale, no logic to make us feel unwelcome, by groaning and gesticulating. Was it that cumbersome to give a minute or so to a customer to go through his mails? Even otherwise, he was not at all interested in answering any question about the city or so. As my 100s of reviews would vouch for, it takes a lot before I fail someone. He is a misfit in hospitality branch, I must conclude. Sorry, One really wonders, what purpose his presence over there serve? This behaviour, this attitude was totally unnecessary, uncalled for.