Karrinyup Waters Resort

I have stayed here for over 5 weeks. I asked to depart two days earlier than the end of my booking date, due to a family emergency back in Queensland, that requires me to fly back there. I gave them a weeks notice and simply requested the two days as a credit to use on a new booking, at this same resort when I returned back to Perth in three weeks time. Unbelievably, they refused! The customer service here is disgusting. They bluntly said, “it’s in the terms and conditions that you agreed to when making the booking that you can’t have any credit or a refund”. I wanted to come back here and stay again for long term, but this situation, over two days of credit has now resulted in me hating this resort, writing terrible reviews, and now wanting to stay somewhere else instead, hopefully where they appreciate and respect their customers. I’m in utter shock.

Decent campgrounds as long as you aren’t up the eastern end. We stayed March long weekend, playground was so loud with screaming kids till 10pm every night (lots of ‘free range’ parenting going on), so if you have little kids it’s pretty hard to get them to sleep. Also facilities down that end are tired and run down. If we stay again, which is unlikely, will definitely avoid this part of the park! Don’t think it warrants the rave reviews it gets, definitely stayed in better places for less.

Great location, well set up for families and groups. We were at easternmost end of park and far enough away from the bouncing pillow things for the noise from them not to be too much of an intrusion…BUT, the ablutions block here needs a complete renovation or replacement: toilet seats loose or completely missing in many; nil hooks for clothing/towels; shower doors that are misaligned; floors that are worn through.

5th time and 3rd year in a row we’ve visited this place and although it’s got some good points definitely feel like they’re living on the past… Pools are great but site/cabins could be cleaner, bits of rubbish left around the pool were there for a few days, cabins were new when we first stayed in them a few years ago but now looking tired and in need of more than the VERY brief clean they get, covered in spiders webs, fan in room broken on arrival, real lack of cutlery/cooking utensils in cabin. I’m sure they have problems with people taking stuff/breaking it and that’s wrong and unfortunate but also part of the business. Loungers by pool are mostly hard plastic ones not designed for spending any length of time on…. Last year when we were there all our swimwear was ruined and my son suffered severe itching after being in the hot tub. Never complained but family who left the resort the day after us said the hot pool was then closed “for maintenance” so there was obviously too much chlorine added 😬 Was also really disappointed on how they harassed us for final payment BEFORE the balance was due, never had any issues with payments in the past but the constant phone calls and messages which were mostly missed due to a family health emergency/working shifts were annoying and just lowered it in my lengthy priority list… then on the day balance due a call which I only answered as thought it was part of the medical emergency and then said I couldn’t talk, could hear the lady saying quite rudely as I put the phone down that the balance was due by 12 noon that day and if it wasn’t received the booking would be cancelled. Then at 2:38pm received an email saying the booking had been cancelled. Extremely unimpressed with how they treat loyal customers spending $1200 again and would have let them cancel it if there’d been any chance of getting anywhere else in the school holidays, but duly paid as planned. Plenty of other reviews on here saying the same re cleanliness and we noted the park was less busy than in previous years. So, in summary, if you’re going to charge more than other parks and market yourself on “resort” facilities, and demand money before it’s due, need to up your game in terms of cleanliness and customer service.

We loved our cabin that was a great size, clean . The cafe was excellent with a fair prices for very generous meals. The natural surroundings was wonderful with various waterbirds swimming on the lake. We will definitely visit again.

My review -good stuff first… * great cabins to fit bigger families plenty of space . Good size tvs , comfortable couches ( beside the goo & crumbs and rubbish shoved down the cracks which the cleaners need to sort out . * friendly lovely cafe and great facilities in the park. & nice food , we didn’t have breakfast at the cafe but from looks of others food was amazing ! Dinner was fabulous! Wish we ate here more . Coffee is the best I had too in so long ! ( negative was some kids have vandalised the boat play ground with writing & inside the cabin bit smelled of urine !) Now the negative.. * gardens around cabins have many bottle lids and bits of rubbish / and I don’t think they check or rack the sand each day in the play areas- as 3 days the bottom park had a book ripped up everywhere ( my guess it’s still there today) also kids next door from the houses come into the gated area & play on the jumping pillow ( they told My son they lived next door over the fence ) * POOL TOWELS you have to PAY $2- each this is a first for us in our travels.( usually they don’t want you using the same white towels) *for 5 nights we got one towel each person if we wanted more we had to pay $2 again each I guess for a towel as we were told we don’t get it serviced . Now we paid over 260 a night here ( if we stayed in a hotel / resort in the city we get this kinda service) so heads up on making sure u don’t clean up any leaked shower screens or kids drink spills on the floor as no box of tissues either to be seen. But it’s a lovely park and we would stay again but be a little bit more pre pared and buy essentials we need for a long stay with kids. Some areas I haven’t said also need up attn too- window sils / cuboards rails on the floor filled with dust and debris /corners of the floors and a bit off a TLC like a recent review has said . Over all Will stay again… as maybe it’s a staff turn over atm, maybe When I ring next to book I’ll ask for it to be cleaned well :) or supply a mop & bucket.