Top rated hotels in Gurnee

Holiday Inn Chicago North - Gurnee
3.6/57 Reviews
I gave it one star because no stars was not an option. Our soccer team had to stay at this hotel (they have a list of required hotels to choose from). I love reviews to boost good business but there is a time and a place for a bad review and this is it. This hotel is not safe. Just our team alone dealt with a tv that didn't work, toilet that didn't work, key cards that continually were deactivated, mold, black fly infestation, it was crazy. I hadn't slept in a full sized bed for about 25 years and shared it too. Not ideal. The entire hotel smells like a nursing home. Our teammates on the 4th floor had the mold and flies. Turns out the 4th floor hadn't been used in a long time and had just been opened up for use. Lucky them. There was ONE elevator for the entire hotel, the other was out of order (and behind on inspection). The front desk girls were not friendly at all, first impressions matter and it wasn't good. The doors to the stairwells were SO hard to open. Kind of scary to think of a kid trying to get out in an emergency, they wouldn't be able to open them because even us adults had a hard time. The poor maintenance man had his hands full here. On the bright side, we had coupons for the breakfast (do not pay for it) and the man and woman doing the food and beverages every morning were so kind and helpful. Keep your health, family and money safe, do not stay here.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.