Jessica12
October 1, 2023
Loved the hotel, modern, clean, friendly staff, speak good English and nice selection of food.
Great drink options by the beach and free ice lolly’s all day! Love the extra of bringing a lunch option down to the beach to save going to the restaurant.
They messed up our room booking on our check in night. Saying they have upgraded us to a family room which is pointless for a couple. We lost the sea view & lounge access that night. Next night we got our room back. Please don’t upgrade your guests unless you can offer them their original booked room still. This wasted time for us.
The valet also reversed our hire car into the wall with damage. They didn’t notify or tell us. It was only pure luck that we noticed it and they took full responsibility. Overall this wasted another evening of sorting this out and saw it to our shock going out for dinner. Very dishonest from the hotel to not notify your guests!
Management managed this issue well. However food and drinks service could be quicker, my expectations from a 5* hotel is higher and unfortunately this isn’t a 5* hotel but great stay for 6nights….minus the issues!