Comfort Inn & Suites Crystal Inn Sportsplex

I booked at this hotel because they have an indoor pool. I guess I should have asked if the pool was heated. You would think the staff member that answered my call would have said, yes ma'am we have a pool but it's not heated and the pool room is not heated either. Or the staff members that told me where Walmart was because I forgot my swimsuit. I ask this question as we were checking in. They said nothing. The pool room was cold and the water was freezing cold. I called from my cellphone to ask about heat. That's when I found out it wasn't heated. So much for my son being able to swim. They do however have safe guards in place. The sign says if you need help dial 911. They have a phone in the room BUT THERE'S NO PLUG FOR IT!! The bed, hard as concrete. I'm 5'5 and I had to climb onto the bed. The sofa was dated and uncomfortable. And I hope you don't want to relax after dinner to watch a movie. Very limited access to crappy channels. On to the bath tub. Very slippery. Better hold on tight to the rails or you'll end up on your butt like my son did. Oh security. I think not. I'm a single woman with a small child and had to walk from the back of the building. The last night we were there someone was walking/running up and down the hall ALL NIGHT LONG. So to say I'm not impressed by this establishment is putting it lightly. I would NEVER recommend this place. I'd actually like a refund since the amenities I was told (several times) were available and useable weren't.

The property was older looking and was not updated. The back entrance would not lock leaving premises accessible to anyone. They did not have toiletries that most hotel have in case forgotten. For the price they charged, it was so not worth it.

The hotel room that was given to us smelled horrible. We asked for another room but they didn’t have any others available. We had to leave and find another hotel.

This Comfort Inn has seen better days. The staff is very nice, but the building and surrounding area is going back to nature. The pot holed drive looks like a jungle as you drive up and the entire building is in need of upgrading. That being said the room was old and beat, but clean.

Room smelled like wet carpet. Floor was dirty. Shower didn't drain. No service to tv. Indoor Pool was locked. Noisy construction late and early. Door to room didn't latch. AC barey working.

I am very humble but not dirty person. Walls had stain like coffe or coke had been splashed 🙄 carpet not vaccum..bed was comfortable.

My stay at Comfort inn sportsplex was horrible. Both room had bugs (roaches,bed bug's) rust on all the lamps in both rooms mildew on the ceiling.

I will start with the breakfast staff was very nice and welcoming. The outside of the hotel was covered in trash, like people cleaned their cars out and dumped it and no one had cleaned the parking lot. We didn’t necessarily feel the safest there either.

Something seemed wrong with the water. It smelled odd, and it was extremely hard to was off soap.