Guest User
January 2, 2024
Super disappointed with the room. The building lobby was dirty, some cracked floor tiles, broken tiles in the lift. Only 2 lifts were operating, the mgmt didn't get it fixed so it was always a long wait even on the 5th floor. I thought it was a minority hotel and just wanted to have a feel of the different style unfortunately, the pictures are not what you get in the real world. The hotel was rated "C" for cleanliness. We inquired why didn't they upgrade their hygiene standard the front desk said it was upgraded to "B" but they had not changed the sign. The deco flower on the front counter was drooping. The room headboard was stained with previous guests body oil. The hotel hallway carpet was filthy. The bathroom was moldy at the side. Bath gel and shampoo were left on the floor. We had to decline the first room due to heavy smoke smell. The front desk was kind enough to assign us another room but it was infront of a smoking desk that had a sign "no smoking" on the wall duh ,😲. Electrical outlet next to the sink was exposed without a cover. Did not trust the quality and standard of cleanliness. We only stored our luggage in the room and left for lunch; we did not even use the room and checked out as soon as we returned from our lunch barely two hours. Not a dream place but a nightmare experience.