Guest User
January 12, 2023
Really speechless
1. Airport pick-up problem: When I made the reservation, the hotel showed that there was a pick-up service. I called two days in advance to ask. The customer service said that I could just call before getting on the plane. However, I made two or three calls that day and no one answered. When I arrived at the hotel, I was told that the virtual call could only be answered once (but I made that call at night and answered it...) and then asked for reimbursement, but nothing happened.
2. Facility issues: I live on the 19th floor. The elevator said there was a problem and only went to the 18th floor. It is still very scary to take the elevator alone at night. Girls, be careful.
3. Room: Originally, I changed the twin room to a double room, but it was confirmed that it was still a twin room. I asked on WeChat that I could change it, but when I came back in the evening, they told me that the room was gone...
I came to Guiyang happily and the food was delicious, but this hotel is very disappointing, so avoid it.
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