Sofi Hotel(China Resources Olympic Sports Center Store)

The environment is generally OK, but the room service is not good. The air conditioning and heating in the room are broken, the TV is broken, and there is no paper towel in the bathroom. I reported it to the front desk three times, and finally a heater was sent, but the TV problem was still not solved. There was a power outage on the subsequent floor, and the room was completely dark, so I couldn't wash up. I didn't call until 1 a.m. I called to give feedback and feedback when I checked out, but I didn't get any further response.

Friends who come to Guiyang, please pay attention. Keep your eyes open and don't stay in this hotel. It's simply a black shop. I, a girl, stayed at the Sophie Hotel yesterday. At 12:30 in the morning, I was sleeping and suddenly heard the door open. Fortunately, I hung the inner lock and couldn't get in. I yelled at them and they quickly closed the door. There was no apology or explanation throughout the whole process. Even the police were unwilling to deal with it when I called the police. They also said that this hotel often has such a situation. If there is evidence, go to sue, otherwise forget it. When your personal safety is not guaranteed, even the police can't help you. I didn't dare to sleep all night, packed my luggage overnight and left at dawn. The more I thought about it, the more scared I became. Later, I contacted the hotel to adjust the surveillance. The hotel staff lied and knocked on the door first. I didn't hear it. As a result, I looked at the surveillance and found that they didn't knock at all. They swiped the card and opened the door directly. There were two men and one woman behind. The hotel explained that they took people to see the room and went to the wrong place. How can two men and one woman live in one room? Looking at the room in the middle of the night? Doesn't the hotel have pictures? Is this a homestay? Do you want to stay there if you are satisfied? Don't call it a hotel if the management is so bad. As for the purpose of coming in, I don’t know. The police would only be dispatched if a ****** occurred. In the end, only Ctrip actively helped to deal with it. It was not until this afternoon when Ctrip contacted the hotel that the hotel was willing to come out to explain a few words. It was still mostly lies and defending the employees. I checked in because of the good reviews at the time. I didn’t expect it to be so horrible. If I didn’t speak out today, I don’t know how many girls would be kicked out after checking in. You still want to send me away with 60 yuan. I am a beggar. I came to your place to spend 300 yuan to suffer for a night just because you owe me 60 yuan? I don’t believe that the hotel can continue to operate normally with such rampantness. I will definitely get to the bottom of it.