Guiyang Xicheng Hotel (Xiangyang Road)

First, regarding the room issue, it is suspected that the bed size in the room (2 beds * 1.35 meters) is inconsistent with the platform indication (2 beds * 1.5 meters). Secondly, the service attitude is poor and there is no ability to solve the problem: 1. When I told the staff about the bed size issue, the staff only said that I was holding on to this small problem and was fussy about it. I would like to state that the room I booked for the entire holiday was 2 1.5-meter beds (see Figure 3.4). This is a hard condition for my booking and not a preferential option, so for me it is a case of the goods not being in line with the specifications. 2. When there is a problem, the staff will only shirk that it is caused by the inability of the Ctrip platform to select the 1.35-meter specification. Since your hotel agrees to promote and make money on Ctrip, it should be responsible for the authenticity of the hotel information, and there are many ways to solve this small problem, such as indicating it in the name, marking the size downward as 1.3 meters... instead of tacitly agreeing to the use of such false information. 3. Very lack of empathy. At that time, the check-in was more than 10 o'clock in the evening of the fourth day of the Chinese New Year. The staff said that if there was any objection, the original price could be refunded and the check-out could be checked out. Knowing that hotels are very busy during the Chinese New Year holidays, most of them are booked in advance, and it is difficult to find a hotel at the same price so late, she actually asked us to check out without any fault. I don't understand why she said that. 4. As a service industry, the way to intensify the conflict was used in the final telephone communication: hanging up the phone directly. Other shortcomings: The water temperature in the shower is not constant, sometimes it is very hot, and sometimes it suddenly turns cold.

Service Facilities: Complete Sanitation: Clean Environment: Very good. Service: Great

Good environment, complete facilities, good service, clean