Thank U Hotel Hotels in Guilin

excellent location with a great swimming pool. very nice and comfortable stay. would stay again. Twin pagodas right across the road and best food street very close.

We spent 2 nights at Sheraton hotel in Guilin. The hotel is located very centrally in walking distance to most major tourist attractions and close to Guilin railway station. The staff was very attentive and absolutely accomodating for all of our wishes making our experience very memorable. The interior design of the hotel is well thought out and gives it a simple but elegant touch. The facilities include small swimming pool which we couldn't try due to the weather situation. The gym consisted of a handful of cardio treadmills and machines for resistance training from Life Fitness with an area in the corner with dumbells and foam rollers, yoga mats. The changing room came with a sauna. We can recommend the breakfast buffet which is a mix of Western breakfast and local specialties from Guilin. Out of the available package options we really enjoyed the photo shoot where they provide makeup and clothes(classy/elegant and Guilin traditional) to capture the amazing moments from the trip.

When I went to the hotel ,the staff were very friendly and polite,makes the guest feel at home,this is very good .The hotel location is fantastic,just close to Elephant Trunk Hill and Li River。

Our stay at this hotel was truly exceptional, surpassing even the standards of a five-star establishment. From the moment we arrived, we were warmly welcomed by the front desk staff. The service and hospitality were beyond our imagination. The rooms were immaculate and the beds incredibly comfortable. The hotel's prime location places major tourist attractions within easy reach. Each floor has ample water supplies, and complimentary drinks and fruits are available at the front desk. Thoughtfully, a welcome package is provided for children. The restaurant offers a well-balanced breakfast and high-quality meals throughout the day. Above all, the staff ensures your comfort at every moment, attending to your needs with remarkable attention and care. We had an outstanding stay and highly recommend this hotel. The dedication of the staff to provide exceptional service and support is commendable, making this experience one of the best in hospitality.

A pleasant stay overall - The staffs are friendly and helpful. You can even notice that they are very attentive to their guest. It is great that this hotel does not allow smoking inside their facility (allowed outdoors only). Their gym is embarrassing but other than that, everything else seems nice. One thing that I am very disappointed about is that the photos of the Cozy Room (King Bed) has a river view. However, we did not have that. We had a full view of the buildings and streets instead.

Service is excellent especially Miss Mia and Miss Miranda at the reception. Special mention Miss Wong manning the tour and excursion front desk. She arranged a same day return cruise and bus tour to Yangshou.

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

We stayed here for 1 night and thoroughly enjoyed it. The room was clean, big and spacious, and did not smell of smoke. It was quiet through the night. I loved the design of the hotel room, the light blue theme with the wood, and the tea set in the room was a nice addition. There are lots of lights to choose from in the room to create the perfect ambience. We had to leave the hotel at 7am so couldn’t enjoy the buffet breakfast, but the hotel kindly arranged a packed breakfast for us which consisted of bread, boiled eggs, bananas, sweet potato, sweetcorn and milk. The location of the hotel is super convenient and given how close it is to the main streets, we were surprised how quiet the room is! The shampoo and shower gel also smelt sooo nice and luxurious.