To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(949)
Positive reviews(878)
Reviews with photos/video(111)
Friendly front desk staff(50)
Parking difficult(47)
Easy to get around(46)
Tasty food(40)
Located downtown(14)
Perfect for kids(12)
Delicious buffet(9)
Negative reviews(71)
Guest User
Cozy Double Room
Stayed in May 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jul 3, 2024
The location is good for someone that need quiet space. The lift is even slower during breakfast duration. Famous hotel for group traveller.
Response from Property: Dear customer : Thank you so much for your positive feedback.we are committed to creating a comfortable environment to serve every family member who stays in the hotel .Wish you have a nice day ,looking forward to your next visit ~~
Dermot. C
Comfort Double Room
Stayed in Feb 2023
Solo travelers
33 review
3.7/5
Posted on Mar 26, 2023
Location is a bit of an old area but the hotel was nice and clean. Comfortable bed and had a good nights sleep before my Guilin Marathon.
6/7
Response from Property: Looking forward to seeing you next time~
Nanshanyipianxue
Superior Double Room
Stayed in Jul 2024
Business travelers
40 review
5.0/5
Outstanding
Posted on Aug 21, 2024
很不错,USUTIANJIANHAIKEYO
Response from Property: 親親~非常感謝您在百忙之中抽出時間給歡小朋點評呢~您的滿意就是歡小朋的動力,我們會努力做得更好噠。希望您下次再來哦♥
Guest User
Cozy Double Room
Stayed in May 2023
Solo travelers
6 review
4.7/5
Amazing
Posted on Jun 20, 2023
very clean, lots of amenties, good service. front desk does not speak english so be aware of that. central location in guilin.
Response from Property: Thank you for your shay and look forward to seeing you next time
Guest User
Family-friendly Queen Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 29, 2024
very good
Response from Property: 親親~非常感謝您的5分好評哦!您的滿意是對我們最大的認可,期待您的下次光臨~!
Guest User
Comfort Double Room
Stayed in Nov 2024
Couples
41 review
4.2/5
Very Good
Posted on Dec 26, 2024
I think the overall stay is OK, and the price-performance ratio is high.
I saw a lot of reviews online saying that this hotel is old, but after moving in, I found that it is not that exaggerated. There are indeed more signs of use, but overall it is clean.
I went there during the off-season, so the breakfast in the morning was less varied, the least varied among all the Hampton Inns I have stayed in, but it was basically enough to eat, and everything you want to eat was available.
If it is the peak season, it is not recommended to drive here, and you need to find another parking lot. The parking lot behind the hotel is very small, and it is a three-dimensional parking building with a lift. There are less than 10 parking spaces on the ground.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!看到您的反饋,小朋非常自責,同時也非常抱歉讓您在酒店有不完美的體驗,您的意見我們會及時跟進處理,希望下次有機會繼續為您提供服務!
Guest User
Comfort Double Room
Stayed in Nov 2024
Travel with friends
20 review
5.0/5
Outstanding
Posted on Dec 14, 2024
The hotel has a good location, good environment, and the front desk service is very enthusiastic! Rich breakfast
Original TextTranslated by Google
Response from Property: Thank you for your 5-star praise. Your satisfaction is the motivation of all partners of Xiaopeng. Satisfaction has only a starting point, but no end. We will do every service with sincerity and sincerity. Looking forward to your next visit. I wish you a happy day~
Aixinjiaoluo
Comfort Double Room
Stayed in Oct 2024
Business travelers
4 review
4.8/5
Amazing
Posted on Dec 2, 2024
The overall feeling is not bad. The hotel location, room type, bedding, and bathroom are good. However, there are a few points that the business needs to consider. First, the carpet is clean. I read some reviews. Regarding the hygiene issue, you can consider professional cleaning. Second, the bathroom facilities are a bit old. If necessary, they can be replaced in time. Third, the room sound insulation problem is a common problem in all hotels. People walking in the corridor, talking, opening and closing doors can be heard clearly. Once I stayed in other hotels and saw that they installed double doors, and the sound insulation effect was great.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,謝謝您的認可和反饋,非常抱歉讓您在酒店有不完美的體驗,針對您的意見我們會及時跟進處理,希望下次有機會繼續為您提供服務!
Eric1030
Comfort Double Room
Stayed in Oct 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Nov 21, 2024
The location is okay. It takes 40 minutes to get to Guilin North Railway Station. The room is clean and there are coffee bags with ear hooks. The bed and pillows are very good for sleeping. The breakfast has Guilin rice noodles, which are delicious with fried eggs.
Original TextTranslated by Google
Response from Property: Thank you for your praise, your satisfaction is our driving force. The superior geographical location, convenient transportation and clean accommodation are our advantages. Thank you very much for choosing Hampton by Hilton, and I wish you a pleasant journey!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Hampton by Hilton is the best hotel I have ever stayed in. The room facilities are clean, high-end and smart, the service staff is excellent, and the room soundproofing is very good. I have stayed here many times and never felt uncomfortable. For white-collar workers, this hotel is the best choice, and there is one in almost every city. I will always choose this hotel in the future.
Original TextTranslated by Google
Response from Property: 親愛的客人您好,收到您的好評,小朋真的超開心的!❥(^_-)~很高興您選擇希爾頓歡朋,能讓您在旅途中住得安心,舒適是我們的宗旨,我們會一直秉持這個理念為您提供更優質的服務,期待您的下次光臨哦!
Anonymous User
Superior Room (2 beds)
Stayed in Oct 2024
Business travelers
6 review
1.7/5
Posted on Nov 4, 2024
The hotel facilities are too old. There is a bad smell in the room. It feels shabby everywhere. The room and bed are not as wide and big as other Hilton Garden Inns... Not recommended for business travel
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!看到您的反饋,小朋非常自責,同時也非常抱歉讓您在酒店有不完美的體驗,針對您拍的照片是咱們希爾頓歡朋特色的牆紙,不是破爛,咱們房間床鋪的尺寸也是有標註的,親親如果喜歡大點的房間可以選擇我們的套房哦~我們會加強對設備設施的更新,十分抱歉,希望下次有機會繼續為您提供服務!
Anonymous User
Cozy Double Room
Stayed in Sep 2024
Travel with friends
3 review
2.1/5
Posted on Oct 6, 2024
The hotel is 7-8 years old. I was a little worried about the room before booking. The moment I entered the lobby, I felt old and shabby. First of all, the bathroom was unacceptable for this price. The floor was full of old dirt, the shower door was not closed tightly, and the washbasin groove was full of dirt. What era is it still using mosquito coils! The room lighting control system is also very inhumane, either all on or all off! There is no paper towel on the bedside table, and the stool is also this low chair. The breakfast is especially unpalatable, with few varieties. I don’t care if the milk is gone. The restaurant is dimly lit. It feels not worth the price. This pitfall makes me never want to stay at Hilton Garden Inn again!
Original TextTranslated by Google
6/8
Response from Property: Thank you for choosing Hampton by Hilton Guilin Xiufeng. The hotel takes your feedback very seriously and all departments have resolved it to avoid such problems from happening again. Looking forward to your stay again~
Guest User
Cozy Double Room
Stayed in Aug 2024
Family
7 review
4.5/5
Great
Posted on Sep 27, 2024
The room is tidy, but the design and layout are slightly flawed. The bathroom door is arranged so that I always feel like it's going to bump into the washbasin, which is very inconvenient. The breakfast is good and it's suitable for business travel.
Original TextTranslated by Google
Response from Property: Dear, thank you very much for taking time out of your busy schedule to comment on Huan Xiaopeng. First of all, thank you for your affirmation and support. Your affirmation is the driving force for us to move forward. At the same time, we will make corresponding responses to the questions you raised. Upgrade, thank you very much for choosing our Hampton by Hilton, and wish you a pleasant journey!
Guest User
Comfort Double Room
Stayed in Aug 2024
Travel with friends
4 review
4.5/5
Great
Posted on Sep 10, 2024
The room is small and has dust mites, but everything else is OK.
Guilin rice noodles for breakfast are really average, not as good as the ordinary noodle shop opposite.
The location is OK, although it is on the roadside, it is relatively quiet.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Seeing your feedback, Xiaopeng feels very guilty and is also very sorry for letting you have an imperfect experience in the hotel. We will follow up on your opinions in a timely manner and hope to have the opportunity to continue to serve you next time!
HONG JHIH
Deluxe Room (2 beds)
Stayed in Jul 2024
Family
9 review
4.5/5
Great
Posted on Sep 26, 2024
This Hilton-owned hotel is not far from major scenic spots, but you can still take a taxi to get there, which will make it easier to get to the scenic spots. Breakfast is also good👍🏻
Original TextTranslated by Google
Response from Property: Thank you for your positive review. Your satisfaction is our motivation for moving forward. Our advantage is the strategic location, convenient transportation and clean and tidy accommodation environment. Thank you very much for choosing our Hampton by Hilton. I wish you a happy trip!