Atour Hotel Guilin Elephant Trunk Hill Sun and Moon Twin Pagodas

Before we checked in, the housekeeper took the initiative to call us to confirm our check-in needs, informed us of the hotel's precautions and travel information, and specifically told us that we were particularly sensitive to smells. He also kept communicating with us on WeChat to ensure that our needs were fully guaranteed. The front desk was efficient and enthusiastic! The staff served with a smile throughout the whole process, and the problem was solved in 3 minutes. I really felt at home~ By the way, the entire lobby is decorated with a great atmosphere. There are also refrigerator magnets available at the front desk, and there are territorial stamps to play with!

I always like Atour when I go out. The pillows and mattresses are very comfortable, the tea in the refrigerator is also good, the service of the front desk lady Zhiyi is super good. There are many people at the front desk, but the lady is very patient and explains very clearly. The hotel we booked is not far from the Elephant Trunk Hill, only 700 meters on foot, very suitable for tourism, and the price is more affordable than the Liangjiang Four Lakes Hotel, the first choice for travel. Guilin city is not big, one or two kilometers is actually not much difference, Atour's hair dryer is very useful, the deep sleep pillow is well received, my mother thinks Atour's breakfast is also more abundant

From the aromatherapy at the entrance to a cup of warm tea, every detail touched me! The southern breakfast actually has freshly made local snacks, and the taste is authentic. Zhiyi and Zhimo at the front desk are very enthusiastic and answer all questions. I also received a gift when I checked out. It feels great to be valued. I will only stay here when I come to this city in the future!

I have to give 100 thumbs up to the service of this hotel! From check-in to check-out, the staff always greeted us with a smile and responded to our needs very quickly. The location is excellent, the transportation is convenient, and there are all kinds of food and shopping districts around. The room is clean and tidy, the bedding is soft and skin-friendly, and the smart home devices are super convenient to use. xx's service is warm and thoughtful, and he took the initiative to help with the luggage and recommended the tour route. The breakfast is rich in variety, with a reasonable combination of Chinese and Western styles, and even the children are very happy to eat! The details are full of care, making people feel the warmth of home. Highly recommended!