Elephant Trunk Hill Hotel Reviews
Elephant Trunk Hill Hotel
52 Minzhu Road (Minzhu Lu), Xiangshan District, Guilin, ChinaView Hotel Details
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Elephant Trunk Hill Hotel Guest Reviews
4.7/5
Outstanding
2486 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(2486)
Positive reviews(2470)
Reviews with photos/video(759)
Close to scenic area(287)
Delicious breakfast(176)
Friendly front desk staff(127)
Excellent afternoon tea(104)
Well designed(87)
Has play area for children(24)
Large bathroom(19)
Negative reviews(16)
Guest User
Cozy Room (Window)
Stayed in Jun 2024
Couples
13 review
Outstanding
Posted on Jun 30, 2024
Hotel is really good located and clean with beautiful decorations. Also laundry service us for free. During our stay breakfast wasnt avaible, so they asked us what we want to eat for breakfast and prepred small box for us.
Guest User
Cozy Room (Window)
Stayed in May 2024
Family
4 review
Outstanding
Posted on May 13, 2024
Great hotel and location. Rooms are clean, nice and spacious. Staff are very friendly and helpful, especially employee number 2!
Response from Property: Dear guest, thank you for your recognition of us. We always believe that hard work pays off, and your satisfaction and feedback are the best rewards for us.Looking forward to your stay again.
Baba au rhum 幸阳昊
Cozy Room (Window)
Stayed in Mar 2024
Couples
4 review
Outstanding
Posted on Mar 30, 2024
Room is clean and staff service attitude amazing, very friendly and there is a cozy terrace, right next to the famous park and highly recommended
Response from Property: Dear guest, thank you for your recognition of us. We always believe that hard work pays off, and your satisfaction and feedback are the best rewards for us.Looking forward to your stay again.
Verhofstede Marc
Guestroom (2 beds) (Window)
Stayed in Feb 2024
Friends
2 review
Outstanding
Posted on Mar 24, 2024
This hotel is situated near all the good spots. At the entrance of one of the major spots in the city. Very big and well equipped rooms. Good service and also a travel desk with very good advices.
Response from Property: Dear guest, thank you for your recognition of us. We always believe that hard work pays off, and your satisfaction and feedback are the best rewards for us.Looking forward to your stay again.
AniGev
Guestroom (2 beds) (Window)
Stayed in Feb 2024
Family
11 review
Outstanding
Posted on Feb 12, 2024
We all like the hotel very much,, excellent service , all are very friendly, cozy environment, very clean , rooms are convenient with nice views, very nice library and tea room….breakfasts are yummy…
6/10
Response from Property: Dear guest, thank you for your recognition of us. We always believe that hard work pays off, and your satisfaction and feedback are the best rewards for us.Looking forward to your stay again.
Guest User
Cozy Room (Window)
Stayed in Jun 2024
Solo travelers
8 review
Outstanding
Posted on Jun 17, 2024
Best hotel I stayed in China.
. Clean
.spacious room
. Good service
. Best location
.polite staff and helpful
. Doesn’t smell of cigarette
Only downfall stairs at the enterance.
All the hotels I stayed in had smell of cigarette and not clean.
Response from Property: 【Best hotel I stayed in China. 】Dear guest, thank you for your high recognition and love of our hotel. Our goal is to satisfy our guests, and both our boss and employees value your experience and satisfaction. Everything we do is to provide you with a pleasant vacation. The hotel is a non-smoking hotel, and smoking is prohibited in all enclosed areas. However, there are two outdoor terraces available for guests in need. Your satisfaction is our greatest motivation~Looking forward to your visit again, we are always at your service~
Guest User
Guestroom (2 beds) (Window)
Stayed in Jun 2024
Solo travelers
4 review
Amazing
Posted on Jun 16, 2024
The location is walking distance to major attraction. It is convenient and clean. It is not modern but more classical.
Response from Property: Dear guest, thank you for your review. Our hotel is conveniently located and is very close to major scenic spots. It is a pity that we did not receive your full praise. We will increase the requirements for hygiene and try our best to do
Jennifer
Guestroom (2 beds) (Window)
Stayed in Jun 2024
Family
5 review
Outstanding
Posted on Jun 18, 2024
The staff was super friendly. The hotel rooms were very clean. They had a washer and dryer (which is rare to find) which was definite plus. The rooms were clean. The beds were comfortable. Location was great. The entrance to Elephant Trunk Hill is right outside the front door. It's also easy to get a cab right out the front door to get to where you need to go. Lots of restaurants and shops nearby.
Response from Property: Dear guests, thank you very much for your recognition of the hotel. Your satisfaction is our greatest motivation and allows us to make continuous progress. Looking forward to your next visit~
Guest User
Guestroom (2 beds) (Window)
Stayed in Apr 2024
Friends
3 review
Outstanding
Posted on Apr 24, 2024
We really enjoyed our stay here. The room was nice, the breakfast was great, and the staff were really friendly and helpful (special thanks to employees no. 5 and 8).
Response from Property: Thank you for such a detailed comment, I am very happy that you have shared your stay experience with everyone, you have said so comprehensively, which is a good publicity effect for the hotel, and can provide a good reference for friends who are ready to come to Guilin. Your satisfaction is our greatest support, I hope you continue to stay in our hotel soon, I believe it can bring you a better stay experience Oh, looking forward to your next stay .
Guest User
Elegant Room (2 beds) (Desk, window)
Stayed in May 2024
Couples
5 review
Outstanding
Posted on May 31, 2024
location is easy to go for sightseeings and walking distance. food is easy. good service
Response from Property: Dear guest, thank you for your recognition of us. We always believe that hard work pays off, and your satisfaction and feedback are the best rewards for us.Looking forward to your stay again.
susan ku
Comfy Triple Room
Stayed in Jun 2024
Family
8 review
Outstanding
Posted on Jun 10, 2024
A good place to stay. Their staff are very friendly and they provide great service.
Response from Property: Dear guest, thank you for your recognition of us. We always believe that hard work pays off, and your satisfaction and feedback are the best rewards for us.Looking forward to your stay again.
Guest User
Cozy Room (Window)
Stayed in Apr 2024
Couples
9 review
Outstanding
Posted on Apr 11, 2024
I would give this place a 10/5 if I could. It is truly beautiful and wonderful. Staff were great as well. We were running a bit late to our train and staff worked really hard to flag a last minute taxi for us. The taxi driver they got us was a 10/5 as well. Wasted no time to get us there in time for the train. He was an older gentleman. I wish I knew his name.
Response from Property: Distinguished Guests, thank you for our praise, we are doing what people should do in Guilin, we help each other, life will be better.we hope you can choose Guangxi, Guilin and Elephant Trunk Hill hotel when you travel next time.
Whitelily555
Elegant Room (Double bed) (Window)
Stayed in Mar 2024
Couples
4 review
Outstanding
Posted on Apr 2, 2024
The hotel is by the entrance to Elephant trunk park,also very close to train station. In the city centre but very quiet. Staff are very friendly and helpful, room is spacious and clean. Breakfast have lots of choices. Perfect choice for holiday in this beautiful city.
Response from Property: 【Perfect choice for holiday in this beautiful city.】Thank you for such a detailed comment, I am very happy that you have shared your stay experience with everyone, you have said so comprehensively, which is a good publicity effect for the hotel, and can provide a good reference for friends who are ready to come to Guilin. Your satisfaction is our greatest support, I hope you continue to stay in our hotel soon, I believe it can bring you a better stay experience Oh, looking forward to your next stay .
Oriol
Elegant Room (2 beds) (Desk, window)
Stayed in Mar 2024
Family
6 review
Posted on Apr 16, 2024
The room was supposed to be non-smoking but we clearly could smell some smoke.
We were unlucky to have the room very next to the reception without any space, so it was noisy.
Quite disappointed
Response from Property: Dear guest, we are very sorry that we were not satisfied.Elepant trunk hill hotel is located in the city center and is quiet in the bustle. If you have any questions during your stay, you can use the room phone to dial 8888, or go directly to the front desk. Our staff will serve you 24 hours a day to solve all problems~ I would like to sincerely apologize to you again and hope for your understanding~
LG Cat
Elegant Room (Double bed) (Window)
Stayed in Mar 2024
Solo travelers
4 review
Amazing
Posted on Mar 24, 2024
This is In an excellent location, right next to the Elephant Trunk Hill Park. It is also close to shops and small eateries and is several blocks from a large department store. There are two hospitals nearby. The staff is excellent, the room is clean, has good lighting and has easy plugs for all electronics. There is only one possible downside and that is there are four flights of stairs to the hotel itself, so it’s not for those who cannot climb stairs. Otherwise, highly recommend.
Response from Property: 【highly recommend】Thank you for such a detailed comment, I am very happy that you have shared your stay experience with everyone, you have said so comprehensively, which is a good publicity effect for the hotel, and can provide a good reference for friends who are ready to come to Guilin. Your satisfaction is our greatest support, I hope you continue to stay in our hotel soon, I believe it can bring you a better stay experience Oh, looking forward to your next stay .