Yue An Hotel (Guilin Xiangbishan Park East and West Lane) Reviews

Response from Property: [Internet celebrity check-in] [Intimate service] The most beautiful happiness is to remember someone, the truest happiness is to have someone care about you, and the greatest satisfaction is that you recognize our efforts. All the preparations made by Xiaoyue are for your comfort during your stay, and all the efforts are for your satisfaction. I hope we can still accompany you in the future. We are willing to give you the most enthusiastic service, the most complete facilities, and the most beautiful scenery. We look forward to your visit next time and wish you a happy life!

Response from Property: [Elephant Trunk Hill Park] [Sun and Moon Twin Towers] Dear guests: Hello! Thank you very much for choosing and staying at Yue'an Intelligent Hotel, and for sharing your perfect stay experience. The hotel will be newly renovated and opened in 2024. It is located in the center of the city center and major scenic spots. It is a 10-minute walk to Xiangshan Park, the Sun and Moon Twin Towers, and the Fishing Tower. You can reach Zhengyang Pedestrian Street in 3-5 minutes from the People's Wharf, East-West Alley, Jingjiang Palace, Xiaoyao Building. Thank you again for your recognition and wish you a happy journey! welcome next time!

Response from Property: Dear guests: Hello! Thank you for choosing our hotel. Regarding parking, we have noted that parking is not provided! Paid parking at 30 yuan for 24 hours in the most prosperous area of ​​Guilin city center is already very cheap. Looking forward to your visit again! Wish you a happy life!

Response from Property: Hello ! The hotel you mentioned in the photo is in a dilapidated building. The hotel looks like an office building. It's not a run-down building as you said. The hotel only has the 2nd and 4th floors. The front is for property rental. The hotel elevator needs to pass through the entrance of their store. The sanitation is cleaned every morning and afternoon. Regarding the trash cans you saw that day. , due to some disputes between other stores and the property management company that day, they were deliberately placed there. Our leaders are now actively handling this issue. You checked in on the second floor that day and did not tell us that you were not satisfied with the second floor. : "You described it as a lot of girls smoking." When we saw this negative review that day, we immediately checked the surveillance. There were not many girls smoking as you described. The rest area where you took the photo was in another store. But they are all regular stores. The hotel is located in the city center. Nowadays, there are more tourists traveling during the summer vacation. There are security patrols near the city center every day. The entire building of our hotel is relatively safe, and the external environment is not as bad as you described. You described the bedsheets as being itchy and you stayed there for one night but there was no feedback. If you give us feedback as soon as possible, the hotel can cancel for free. You said you didn't have a good rest. When you told us that day, we felt that we understood your mood very well. It was true that putting the trash can at the door due to some matters on the second floor and the property management affected your check-in experience. We immediately reported it to the leader that day. , we also specially brought you a Guilin specialty gift to express our apology. Your departure on the same day also indicates acceptance. I know we can’t be liked by everyone, and we will improve in the future

Response from Property: Dear guests: Thank you for staying at Yue'an Smart Hotel! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet memories. I hope that Yue'an will be the warmest and most unique part of your memories. Your appreciation has given the hotel a lot and is also the driving force for our progress. We will continue to maintain our passion and strive to make every guest feel at home. We look forward to your visit again and wish you a happy life!

Response from Property: Thank you very much for your recognition and appreciation of our hotel's front desk service. We will continue to work hard to provide every guest with quality experience and service. We look forward to your next visit.

Response from Property: Dear customer: Hello! I'm sorry that your stay was not satisfactory. Your first feedback is the formaldehyde smell:: 1. This really does not exist. Please rest assured that the hotel uses formaldehyde-free products. It was also inspected before opening. Now that it has opened, the room type you are staying in has been occupied by guests every day. For so long, we have not had any guest feedback about the smell of formaldehyde. 2. In order to have a better visual effect in the room, we chose curved glass without installing windows. However, the hotel has installed a fresh air system. Your feedback is that the weather was hot when you checked in. There were no windows when you checked in, so the room was stuffy. In addition, the room has just been cleaned and the aunt put air freshener here, so you feel uncomfortable. 3. If you check in on the same day, you can report your dissatisfaction to us in time, and we know that we will help you deal with it as soon as possible. Regarding the room card issue, after I saw your review, I immediately consulted the aunt who had been doing the room for the past two days. Later, I found out that the aunt was cleaning the room for you when you were continuing your stay. She thought it was the room card she used to clean it, so she accidentally took it away. Really I'm sorry. The front desk didn't hear your feedback about the room card problem, so it didn't know that you didn't have the power card in your room. It was a mistake on our part, and we are very sorry. 4. When you checked out, we also asked you if you were satisfied with your stay. There was no feedback from you on similar issues. If you did, we hope to give you a satisfactory check-in experience. The hotel check-out gift is a little bit of the hotel's gift. Thank you, because it is a specialty of Guilin and some customers have very good feedback. It depends on personal preference. Hotels are generally non-cancellable, but if you are really not satisfied when you check in, tell us your dissatisfaction, and we will give feedback to the superior to agree to your cancellation of the order. Yeah🤨I'm sorry again that I didn't give you a satisfactory stay. wish you a happy life!

Response from Property: [Internet celebrity check-in] [Intimate service] The most beautiful happiness is to remember someone, the truest happiness is to have someone care about you, and the greatest satisfaction is that you recognize our efforts. All the preparations made by Xiaoyue are for your comfort during your stay, and all the efforts are for your satisfaction. I hope we can still accompany you in the future. We are willing to give you the most enthusiastic service, the most complete facilities, and the most beautiful scenery. We look forward to your visit next time and wish you a happy life!

Response from Property: [Free Print] [Unbeatable View] Reading thousands of books is like traveling thousands of miles. Lin Huiyin said that people's emotions need a chance to travel. People's body and mind must also need a chance to give themselves a break. May Yue'an give you a chance to release your emotions, and may Yue'an give you a pleasant trip. We sincerely look forward to your stay again!

Response from Property: Dear guest: Hello, thank you very much for choosing our Yue'an Smart Hotel. Regarding the problem you mentioned, Xiaoyue saw your feedback and gave it to the leader as soon as possible. We will improve this problem as soon as possible. Thank you very much for giving us feedback on your stay experience. Xiaoyue will actively improve and provide customers with a better stay experience. Thank you again for your serious evaluation and suggestions for our hotel. Xiaoyue looks forward to meeting you again

Response from Property: 【Dongxixiang】【Jingjiang Palace】Dear customers: Thank you for your full recognition of our hotel! And give a full score praise, we are located in the city center, close to Xiangbishan Park, Qixing Park, Liangjiang Four Lakes Scenic Area, Jingjiang Palace, Dongxixiang and other major scenic spots. Xiaoyue aims to provide guests with convenient living and travel experience. We will provide you with a more comfortable accommodation environment and considerate service. Looking forward to your next stay, wish you a happy life!

Response from Property: [Intelligent control system] [Clean and hygienic] We are very honored to provide you with satisfactory service, and thank you for your praise. Yue'an's facilities and equipment have always led the hotel industry. It has long adhered to the service concept of guest first. Starting from details, the hotel staff always receive guests from all over the world with full enthusiasm and provide satisfactory services to every guest wholeheartedly. We are very pleased to have left a very good impression on you. We will continue to provide guests with high-quality, personalized services and a comfortable stay environment with greater enthusiasm to create a home away from home feeling for our guests. We sincerely look forward to your visit again!