Family-friendly Hotels in Guilin

excellent location with a great swimming pool. very nice and comfortable stay. would stay again. Twin pagodas right across the road and best food street very close.

We spent 2 nights at Sheraton hotel in Guilin. The hotel is located very centrally in walking distance to most major tourist attractions and close to Guilin railway station. The staff was very attentive and absolutely accomodating for all of our wishes making our experience very memorable. The interior design of the hotel is well thought out and gives it a simple but elegant touch. The facilities include small swimming pool which we couldn't try due to the weather situation. The gym consisted of a handful of cardio treadmills and machines for resistance training from Life Fitness with an area in the corner with dumbells and foam rollers, yoga mats. The changing room came with a sauna. We can recommend the breakfast buffet which is a mix of Western breakfast and local specialties from Guilin. Out of the available package options we really enjoyed the photo shoot where they provide makeup and clothes(classy/elegant and Guilin traditional) to capture the amazing moments from the trip.

The best thing about this hotel is the location. You can walk to the popular sights; the sun and moon pagodas, the pedestrian street, and the elephant trunk hill. There are many food options around. The room was clean and the breakfast was satisfactory. The room was a little small and the little sofa was converted to a bed which was a hazard, and my husband was injured on his shin. The staff were very apologetic and helpful in this regard.

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

Great hotel in a wonderful and convenient location. Staff were particularly helpful and check in was super easy. In particular, Peng Min at the hotel front desk was very patient in answering all our questions about tour bookings and even helped us book a 4 start cruise from Guilin to Yangshuo for the next day. Thanks to the team at the hotel for making our stay and trip so easy and enjoyable.

We booked two rooms for our family trip during the National Day holiday. The hotel is decorated in an old European style. The double beds in the hotel have wheels and can be combined together, which is convenient for families with children to sleep and feel at ease. The service is generally good. I would like to praise one point in particular: even during the National Day holiday, the price did not soar, it was relatively stable, and the increase was not large, which is very conscientious. Recommended! !

Location is superb ! Walking street, Sun Moon pagoda, elephant trunk hill are all witjin walking distance. Hotel also provides self service laundry, detergent are all provided foc. Service staff even help to unload my laundry from wash to dry machine, and fold up my clothings and put in basket while i am asleep. Buffet breakfast is good ! Steongly recommended.

A very nice hotel with luxurious decoration and spacious and sanitary rooms. My family likes it very much. There is a shopping mall downstairs, which is super convenient for eating and shopping. You can just ride a shared bicycle to the surrounding attractions. It's so convenient!

My family came to Guilin from all over the country for tourism, and Guishan Huaxing Hotel was our first choice. The hotel has a superior geographical environment, close to Zizhou Island Park and across the river from Xiangshan Park. The hotel has a Ctrip exclusive channel, which is convenient and quick to check in. The front desk check-in staff is enthusiastic and has a good service attitude. Li Min and Yang Hua, the housekeepers, are considerate and thoughtful, and deserve praise! The room is clean and tidy, and the bedding is clean and comfortable. My family is very satisfied and will come again next time.

I recently stayed at the Universal International Hotel in Guilin, located next to the Li River and close to the Elephant Trunk scenic spot. I booked through Trip.com, but the check-in experience was disappointing as I had to wait an hour for my room to be ready. Fortunately, the staff were kind enough to upgrade my room due to the delay. The new room was much bigger and included a living room. Although the room was clean, the decoration felt outdated. I encountered issues with the toilet, which maintenance promptly fixed, but the bathroom drain emitted a terrible smell, necessitating that I keep the bathroom door closed. On the last evening, I was disturbed by a cockroach running around the floor. The hotel’s breakfast was quite poor, with a very limited selection. The so-called “international” options were almost nonexistent, consisting only of toast and coffee. I stayed for three nights but only ate breakfast once due to its subpar quality. However, the location of the hotel was excellent, being very close to all the scenic spots. Despite the responsive customer service in handling room issues, my overall experience at the hotel was very low, and I did not enjoy my stay. Given these issues, I would not recommend this hotel to others.