Barnett Hill Hotel

Pros Coordinator – our wedding coordinator was brilliant from the start; Liz was great in communicating, understanding our needs and providing flexibility and attention to detail to planning. Liz made sure we were consulted every step of the way, was quick at getting back to us, made us feel like everything was in hand and taken care of. The final details were handled well and Liz ensured the team was fully briefed for the big day. Team - the staff did a fantastic job setting up the venue. We provided certain decorations ourselves and the staff did a great job decorating to exact requirements. The operations manager, Lajos, was our coordinator on the day. We were very impressed with him. Lajos was at the venue late the night before and present for the entire wedding day. He checked in on us at every step, without overwhelming us and really made the day flow smoothly and stress free. Everyone knew their roles, the day was well orchestrated and if there were issues on the day, we didn’t know about it. Very happy with Lajos and the team. Hotel – the rooms were beautifully made, especially the honeymoon suite that overlooks the rear of the hotel and the gardens. It made the day even more special. The hotel grounds were immaculate and every guest commended on how beautiful the grounds were. Food – the taster menu was arranged 6-8 weeks prior to the wedding. We made suggestions to the menu and were happy with how the food came out on the wedding day. The canapés, wedding breakfast and evening buffet were delicious, beautifully presented, and the breakfast the following day was superb. Cons Dance Floor - the room allocated to evening dancing, is required to have a proper dance floor, roughly £600. No other venue we visited required a dance floor. Overall, we were given the best possible wedding day.

We had the misfortune of hosting our wedding at Barnett Hill, part of the Alexander Hotel Collection, and it was an experience riddled with incompetence, unprofessionalism, and outright negligence. Despite lofty promises of a stress-free, seamless wedding experience, what we received was a series of miscommunications, breaches of contract, and poor service that turned what should have been a joyous occasion into a frustrating ordeal. 1. Incompetent Wedding Coordination The wedding coordinator assigned to us, Tori, demonstrated a shocking lack of professionalism and competence. Despite initial promises to guide us through the planning process, Tori disappeared for months at a time, leaving us scrambling to fill in the gaps ourselves. Her attitude during the final meeting was dismissive and unprofessional—she came unprepared, repeatedly asked questions she already had answers to, and failed to acknowledge the work we had done to compensate for her earlier absences. It was clear she did not take her role seriously, and her lack of involvement caused unnecessary stress and confusion. 2. Breach of Contract: Incorrect Menu and Wine We experienced multiple breaches of contract that ruined key aspects of our event: - Menu Failures: Despite providing confirmed vegetarian options for our guests (and printing bespoke menu cards at our own expense), Barnett Hill served a completely different dish without prior notice. This not only embarrassed us in front of our guests but also rendered our meticulously designed menu cards useless. It was an avoidable mistake that highlighted their lack of attention to detail. - Wine Debacle: The agreed-upon wine, which we had carefully chosen during a tasting months in advance, was not served at the event. Instead, we were forced to accept subpar substitutes on the day of our wedding. To make matters worse, the hotel misrepresented the available options and used leftover wine they had mistakenly over-ordered. This dishonest practice was deeply disappointing, especially as we had paid for premium wine. The lack of transparency and accountability left us feeling deceived. 3. Negligence Regarding Allergies One of our guests has a life-threatening allergy, which we communicated clearly to the hotel well in advance. Despite this, the hotel failed to accommodate their dietary needs, putting their health and safety at serious risk. This level of negligence is unacceptable and reflects poorly on the hotel's hiring and training practices. 4. Unresolved Refund Issues The hotel's refund process has been a nightmare. Despite agreeing to refund certain costs due to their numerous failures, they repeatedly revised the amount without justification and ultimately refunded a fraction of what was promised. Their accounts team cited "internal administrative errors" as the reason for the discrepancies, but this excuse fails to address the root issue: the hotel’s inability to honor agreements and resolve issues efficiently. It has taken m

Bar and reception staff are excellent, always willing to help and have a chat, food was absolutely amazing, room was good, would of been better if I had a double bed not 2 singles put together, but apart from that the grounds and woodland walk are a must and everything else was great.

Christmas Eve 2024. Unfortunately, we experienced a flat tire on our rental at Stonehenge. UK has a similar service like “ AAA”. Luckily, we were tolled to our hotel. We were so famished, haven’t eaten and tired and simply wanted some little bites (not a full meal). The night receptionist desk gal said there was absolutely no food they could service. Now, they did have booked dinner service for Christmas Eve, BUT like I said, we did not want a full meal. This establishment could not even serve a basket of bread!!! ***. We finally went to the bar ordered some drinks and decided to order Ubereats. Given it was very late, we were lucky to have food sent to the lobby. I swear to god this was surreal for a place like this. Inexcusable for paying a full price hotel room, they call this service??? The night receptionist treated us like we inconvenienced her simply by trying to get something to eat even after we explained to her we did not have a functioning car to go anywhere. Again, all we asked for was some bread.

We recently hired the lovely drawing room for afternoon tea to celebrate my mums 80th birthday.. the hotel was beautifully decorated for Christmas so had a wonderful festive vibe.. our afternoon tea was nice enough & although there were a couple of minor hiccups throughout the afternoon, we were lucky enough to have been assigned the lovely Leah to look after us. Leah was extremely friendly & efficient, Nothing was too much trouble & her input certainly helped make our celebration more enjoyable.. A great representative for the hotel..