Red Level at Gran Melia Palacio de Isora

Just got back from a wonderful stay at this hotel with my husband and parents, and we’re already looking at booking again for next year. The rooms are spacious and clean, and the bed is extremely comfortable. We spent most of our time during the day in the red level pool area. It was so relaxing there and the pool staff were absolutely brilliant. This was a general theme actually - we found all of the staff at the hotel to be very friendly, efficient and proactive. The spa was great too. My mum and I had hot stone massages and would highly recommend! There were a few small things that we felt could be improved. Restaurant bookings on the app were near impossible, but thankfully the reception staff were great and were able to take care of this for us. It also would have been good to have a few more staff on hand in the restaurants as it was clear that there were occasions where the staff were rushed off their feet. We opted not to go to La Terrasse due to the menu limitations (there was a lot of overlap between the set menu options and there were a few things we knew we wouldn’t eat) - it would be great to have a bit more flexibility so that we could enjoy the beautiful setting. Finally, we would have liked to see the all inclusive drinks finish a bit later than 11pm. However, all in all, we had an incredible time. We will definitely be returning!

The location of the hotel is spectacular. The view is stunning. Everything is super clean. Every evening you have a show to keep you entertained, and it's pretty great. Staff is incredibly helpful and makes you feel incredibly comfortable and welcome, and it feels genuine:) Special thanks to Leah and Andres who made us feel incredibly welcome from the moment we walked into the hotel. Wonderful place, will be returning again

Wonderful experience in the, “Red Level” area. The private areas made a huge difference with crowds, noise, and comfort. We emailed what reservations we wanted and they took care of it all for us where as others I think are able to do it in the app. The Bali bed experience was awesome, highly recommended with the little private curtains and concierge button for services.. don’t feed the birds or they’ll come back in droves like a horror film. The weather was incredible, that was one of the biggest draws for me. Perfectly warm but with a cool breeze that’s not going to make you cold just allows you to feel nit miserable hot. The transfer was fast and easy, we booked it via email to the hotel and the driver was waiting with our name on a paper. The food. I was pleasantly surprised by all of the food. Never had a bad meal or bad experience. In Pangea they have a special area away from the crowds by a little koi pond which was nice. The Palle was fantastic… the ice cream scoopers were the most delightful. Lots of available food and none of it was bad. There’s fruit and rando snacks available most of the time I think when it isn’t meal time. Agave by the pool in front of the gym was really pleasant. Mexican food, all great. The guac starter is a must and large enough to share. Can’t go wrong with the quesadillas for anyone. Duo is at the back left corner of the main plaza area where the entertainment next to Nami (asian). The steak was really nice, cooked perfectly for my wife and I. Little salty at first but I loved it. It was also a very relaxing experience. Nami right next to Duo with the same podium for reservation check. It was nice with sushi and all kinds of Asian food, we loved it. Some of the guests were having a special Teppanyaki grill experience which looked nice. La Terrasse was a very nice taster menu, a very pleasant experience when the sun went down a bit, I’d do either a 6:30 or 9:30 reservation if you can so the sun isn’t in your eyes. Breakfast, we had Pangea and the red level breakfast. Pangea was always real busy after 8am and I would definitely forgo for the red level experience. We had all of the breakfast on the menu and loved it all. Oasis was very nice as well, we had lunch only there and enjoyed it, no need for reservations for any lunch if the restaurant is open for lunch that day. Spa, we weren’t wild about it, the ladies were nice and professional for our couples massage but I’m not sure I’d do it again. We didn’t use the water area but you do need to book it if you want to. One suggestion is to arrive an hour earlier to user the little whirlpool and small pool in the massage area before the treatment. The Red level for families area near the gym, I wasn’t sure it was actually a part of the Red level, it was less per night than the actual red level reservations, we went inside and were delighted for some AC, soft serve ice cream, espresso machine, and snacks. All pools were nice, the adu

Another wonderful stay at the best hotel on the beautiful island of Tenerife. The amazing staff always with smiles on their faces and nothing is too much trouble. Mario, Vero, José, Dylan, Denis, Eva, Vanessa, Alex, Erica, Elisa the list is endless. If you are looking for unrivaled luxury then Red Level adults only is the place to be. A huge thank you to all that made our stay very special.

As always - brilliant!!! We had a wonderful time. The hotel is fabulous, the grounds are stunningly beautiful, the restaurants are amazing, the pools are incredible and the staff are super friendly, helpful and efficient. This was our fifth stay, we will be back.

Incredible and excellent service done in a relaxed and cosy but very efficient way. Very cheerful, polite and over the top helpful really lovely staff particularly Dieny, Dean and Mohamed. Also very lovely were Clara, Lucas, Enrique, Mario, Lea and many others. Dieny and Dean should get a promotion. They are soooooooo fantastic and made me very at home. I love the atmosphere that all the sweet staff create. The room maids were so nice aswell. High quality all round. Lovely breakfasts. Well done. Highly recommended. I’ll be back! 5 stars. Thank you very much. 🌹🌸🌺🌷🌻🌼🪷🪻❤️💕♥️💖💙 🇪🇸 🇬🇧 With love and gratitude. 🙏

RED LEVEL is the ultimate in luxury, where you can enjoy the maximum possible amenities with impeccable service, divine cuisine and an impeccable Clarins Spa experience. However, what surprised me most was the possibility of continuing to benefit from these same perks in all the Hotels of the Mélia Group and its associates through membership in an elite group called THE CIRCLE, in good time we did so, the upcoming holidays are practically offered because we belong to this new modality that the Mélia group proposes to us, how we can benefit from fantastic discounts

When you visit the same place more than once it must be because you like it! When you go back year after year, it must be because you love it! Why? For us, it has to be the people who work there. People who are genuinely pleased to see you and then can't do enough to help and make it great for you. The Red Level Team is just great from the moment you arrive with Mario, Lucas, Denis and Rebecca, then there are a small army who run the pool bar Pablo's people are amazing! Then countless members of the waiting staff in all the restaurants who all seem to enjoy doing what they do and so many who are there year after year doing a great job and making it feel special to be here like Leonardo, Gladys, Alessandro, J-M and so many more. Dean's Red Level Team rock!! Thank you.

A beautiful hotel, immaculately clean and beautiful gardens. The staff are all brilliant and make staying at the hotel a wonderful experience. I stayed at the main hotel three years ago and decided this time to upgrade to the red level which I’m not sure is value for money based on my experience. Even though I’d stayed before and am a melia locality card holder the room I was initially allocated was whilst spacious you could barely see the sky. The alternative offered was overlooking a building site next door. They also offered to upgrade me to an ocean view for €95pn which I declined. In the end I got a garden view which was more than acceptable. The main benefit of red level for me was the a la cate breakfasts which were great. I was unable to get a reservation on any of the three nights the Bistrot restaurant was open and the food at La Terrasse was on one night a poor experience and on the next night at best average. (Reviewed separately).The service at the pool was practically non existent and you had to go to the bar to get service. The four star rating is for the hotel overall, for red level I would only give two.