Red Level at Gran Melia Palacio de Isora

Incredible and excellent service done in a relaxed and cosy but very efficient way. Very cheerful, polite and over the top helpful really lovely staff particularly Dieny, Dean and Mohamed. Also very lovely were Clara, Lucas, Enrique, Mario, Lea and many others. Dieny and Dean should get a promotion. They are soooooooo fantastic and made me very at home. I love the atmosphere that all the sweet staff create. The room maids were so nice aswell. High quality all round. Lovely breakfasts. Well done. Highly recommended. I’ll be back! 5 stars. Thank you very much. ❤️♥️ With love and gratitude.

As always - brilliant!!! We had a wonderful time. The hotel is fabulous, the grounds are stunningly beautiful, the restaurants are amazing, the pools are incredible and the staff are super friendly, helpful and efficient. This was our fifth stay, we will be back.

The location of the hotel is spectacular. The view is stunning. Everything is super clean. Every evening you have a show to keep you entertained, and it's pretty great. Staff is incredibly helpful and makes you feel incredibly comfortable and welcome, and it feels genuine:) Special thanks to Leah and Andres who made us feel incredibly welcome from the moment we walked into the hotel. Wonderful place, will be returning again

Wonderful experience in the, “Red Level” area. The private areas made a huge difference with crowds, noise, and comfort. We emailed what reservations we wanted and they took care of it all for us where as others I think are able to do it in the app. The Bali bed experience was awesome, highly recommended with the little private curtains and concierge button for services.. don’t feed the birds or they’ll come back in droves like a horror film. The weather was incredible, that was one of the biggest draws for me. Perfectly warm but with a cool breeze that’s not going to make you cold just allows you to feel nit miserable hot. The transfer was fast and easy, we booked it via email to the hotel and the driver was waiting with our name on a paper. The food. I was pleasantly surprised by all of the food. Never had a bad meal or bad experience. In Pangea they have a special area away from the crowds by a little koi pond which was nice. The Palle was fantastic… the ice cream scoopers were the most delightful. Lots of available food and none of it was bad. There’s fruit and rando snacks available most of the time I think when it isn’t meal time. Agave by the pool in front of the gym was really pleasant. Mexican food, all great. The guac starter is a must and large enough to share. Can’t go wrong with the quesadillas for anyone. Duo is at the back left corner of the main plaza area where the entertainment next to Nami (asian). The steak was really nice, cooked perfectly for my wife and I. Little salty at first but I loved it. It was also a very relaxing experience. Nami right next to Duo with the same podium for reservation check. It was nice with sushi and all kinds of Asian food, we loved it. Some of the guests were having a special Teppanyaki grill experience which looked nice. La Terrasse was a very nice taster menu, a very pleasant experience when the sun went down a bit, I’d do either a 6:30 or 9:30 reservation if you can so the sun isn’t in your eyes. Breakfast, we had Pangea and the red level breakfast. Pangea was always real busy after 8am and I would definitely forgo for the red level experience. We had all of the breakfast on the menu and loved it all. Oasis was very nice as well, we had lunch only there and enjoyed it, no need for reservations for any lunch if the restaurant is open for lunch that day. Spa, we weren’t wild about it, the ladies were nice and professional for our couples massage but I’m not sure I’d do it again. We didn’t use the water area but you do need to book it if you want to. One suggestion is to arrive an hour earlier to user the little whirlpool and small pool in the massage area before the treatment. The Red level for families area near the gym, I wasn’t sure it was actually a part of the Red level, it was less per night than the actual red level reservations, we went inside and were delighted for some AC, soft serve ice cream, espresso machine, and snacks. All pools were nice, the adu

This was our 9th stay and as great as ever. A lovely welcome and chilled glass of cava on arrival. Ray showed us to our room with a gorgeous view (3060) and for us settled in well and checked in on us during our stay. We then spent five gorgeous days enjoying the pool, the views, the yoga with Pauleria and the lovely service from Aurelia at breakfast and lunch. Dinners were enjoyed in the local town at the various restaurants - all great! Another perfect stay - we’ll see you again in April and November 2025z

Another wonderful stay at the best hotel on the beautiful island of Tenerife. The amazing staff always with smiles on their faces and nothing is too much trouble. Mario, Vero, José, Dylan, Denis, Eva, Vanessa, Alex, Erica, Elisa the list is endless. If you are looking for unrivaled luxury then Red Level adults only is the place to be. A huge thank you to all that made our stay very special.