Red Level at Gran Melia Palacio de Isora

Guests appreciate the immaculate cleanliness, comfortable beds, and beautiful views. The staff is friendly and goes above and beyond. The location is perfect. Facilities include a huge pool and sports facilities.

From arriving to departure we were continually impressed by the hotel. The level of service was excellent throughout our stay. Our room was ocean facing and it was spacious, comfortable and clean. The Red level pool and garden were both very clean and well maintained as was the rest of this huge hotel. It was probably the biggest hotel we have ever stayed in yet it felt personal and was very well designed into different areas that all felt much smaller and great to explore. The restaurants were varied but with plenty of choices to suit all tastes. The Red Level was superb with drinks and nibbles provided throughout the day and afternoon tea at 5pm it was well worth the extra expense. The hotel was exceptionally well run with fantastic staff who were friendly and professional, they went out of their way to make suite you were having the best time. A big shout out to Ray and Jose who were so lovely to us and really made us feel welcome and appreciated. This was a last minute booking to get some sunshine and we thought that a Melia hotel would fit the bill but to be honest we did not expect it to do amazing. Thank you for making our week so full of sunshine in every way, we will definitely return very soon.

Just got back from a wonderful stay at this hotel with my husband and parents, and we’re already looking at booking again for next year. The rooms are spacious and clean, and the bed is extremely comfortable. We spent most of our time during the day in the red level pool area. It was so relaxing there and the pool staff were absolutely brilliant. This was a general theme actually - we found all of the staff at the hotel to be very friendly, efficient and proactive. The spa was great too. My mum and I had hot stone massages and would highly recommend! There were a few small things that we felt could be improved. Restaurant bookings on the app were near impossible, but thankfully the reception staff were great and were able to take care of this for us. It also would have been good to have a few more staff on hand in the restaurants as it was clear that there were occasions where the staff were rushed off their feet. We opted not to go to La Terrasse due to the menu limitations (there was a lot of overlap between the set menu options and there were a few things we knew we wouldn’t eat) - it would be great to have a bit more flexibility so that we could enjoy the beautiful setting. Finally, we would have liked to see the all inclusive drinks finish a bit later than 11pm. However, all in all, we had an incredible time. We will definitely be returning!