Wander08255165295
April 23, 2024
A large hotel with an impressive entrance and lovely staff. Our room, although dark, was always clean and comfortable. Considering the hotel was less than half full, it would have been nice to have a room looking out over the lovely gardens. Sadly our view was down over an area with no sunlight and looking at a water area that smelt at times and was full of mould. The ‘Red Club’ was continually pushed in your face and you began to feel a bit like a second class guest. Sad really. As holidays go it was not all bad and the view of the sunset etc was stunning and uplifting. However, the adult pool had old and uncomfortable beds and not enough umbrellas. There really should be one brolly per two beds. When I tried to get a brolly, the young man wouldn’t help, the customer consultant sent me to the pool concierge where I was met by another young man who couldn’t be bothered and had no idea where the concierge was. Not acceptable in a 5 * hotel. We also had to get our own drinks, but in the area next door, waiters were on hand at all times ( red area). The biggest disappointment was the food. Invariable badly cooked and not good. We even paid,as a treat, for a steak dinner. That was even worse with a cold steak and veg. We politely sent it back to then receive steaks that were overdone and burnt. That was taken away and our choice was fish and chicken, not what we expected in a steak restaurant where there was only one steak choice. There also needs to be better lunch choices and f maybe sandwiches, pizza etc. Not everyone wants a cooked meal and there were no light options. Food is a big part of a holiday and it did leave a damper on the experience. A holiday cannot be taken again. It is a time we had and it was very disappointing, especially as it was our first holiday together in 5 years. I think the saddest thing is that there was no effort to make good or an apology with either the food or the pool issues. A brief we will look into the cold steak is not 5* treatment and we have not heard a word. A pity really as the hotel has huge potential.