Gran Melia Palacio de Isora
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All properties in Guia de Isora
Gran Melia Palacio de Isora
Av. de los Océanos, s/n, Guia de Isora, Canary Islands 38686, Spain
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Highlights
Lots to do
Delicious breakfast
Pets welcomeAmenities
Sunbathing Area
Indoor swimming pool
Outdoor swimming pool
Diving
Hiking
Sauna
Spa
Massage Room
All amenities
Property Description
Located in Guia de Isora, Gran Melia Palacio de Isora is on the boardwalk, a 1-minute drive from Alcala Beach and 8 minutes from Los Gigantes Marina. This 5-star resort is 4.2 mi (6.8 km) from Los Gigantes Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. This Mediterranean resort also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Pangea Food Market, one of the resort's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 5 bars/lounges, or 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Guia de Isora? This resort has 12917 square feet (1200 square meters) of space consisting of conference space and 15 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 604 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets.
Pets are allowed.
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8.5/10
We celebrated our wedding anniversary - everything was wonderful!!!💥😊👍
All 56 reviews
Surroundings
Airport: Tenerife South Airport
(37.6 km)
Airport: La Gomera Airport
(99.8 km)
Landmarks: Diversion
(<100m)
Landmarks: Infinity pool
(130m)
Landmarks: infantil Park
(170m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Deluxe Room With Sea View
2 Single bed or 1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
6
Deluxe Partial Ocean View
1 King bed or 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
5
Deluxe Room Non Smoking
2 Single bed or 1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
8
Two-Bedroom Master Suite
2 Single bed and 1 King bed and 1 Sofa bed
Has window
Non-smoking
Private bathroom
Bathtub
Shower
Private toilet
Check Availability
5
Suite
1 King bed or 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
Hide Room Types
Guest Reviews
8.5/10
Very Good
56 reviews
Verified Reviews- Cleanliness8.6
- Amenities8.5
- Location8.6
- Service8.5
Average for similar properties in Guia de Isora
Guest User
February 11, 2025
The hotel is very big, which is also the selling point of this hotel. The outdoor space is very large, and the swimming pool is non-heated. If you don't go in in the afternoon, you will basically freeze into popsicles. However, the water in the swimming pool is very clear, and you can't even tell where the water level is. This hotel spent all its funds on the construction of public areas. The room facilities are old, the bathroom leaks, and the cleanliness of the room is OK. The hotel has too many class stratifications, including ordinary customers, member customers, and red level. Spend 2,000 yuan a night to feel the class difference. The most outrageous thing is that there is no free water. There are only two bottles of filtered water on the day of check-in, and there is nothing after that. You have to pay for the mini bar! ! I feel it is very outrageous and incomprehensible to pay for this room rate! ! !
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Aleksandr Neptuno
February 9, 2025
We celebrated our wedding anniversary - everything was wonderful!!!💥😊👍
Original TextTranslation provided by Google
SUPERHD
February 2, 2025
The room was not clean and was seriously old. Cockroaches were found.
Original TextTranslation provided by Google
Guest User
July 30, 2025
入住該酒店以來體會到了前所未有的糟糕體驗！從來沒有在歐洲任何一家酒店經歷這樣的事情。首先是入住當天第一餐，選擇了在酒店的餐廳吃飯，點餐時間至少十分鐘無人響應，找各種服務人員都無暇點單，過了很久終於成功點餐，兩個人消費81歐點了兩份意麪和一個披薩，然後就開始了噩夢般的晚餐時間，蒼蠅360度環繞，無死角的降落在食物上，至少有二十衹蒼蠅包圍我們，我們以為是坐在了室外的原因，於是申請換到室內，換到室內後情況依舊沒有好轉，全都是超大的綠頭蒼蠅落在食物上，讓人絲毫沒有進餐慾望於是回房間休息了。
其次是房間的入住酒店，房間在二樓，窗外是樹林，非常非常潮濕，衣服放在房間內的沙發上第二天醒來的時候發現衣服全部是潮濕的，同樣在沙發上坐一會褲子也會變濕。酒店隔音非常不好，首先是下午園區不知為何播放交響樂，導致房間內部很吵。到了晚上，隔壁房間一直傳來噪音，持續振動，給前台撥打了兩次電話才得以解決。
更令人無比憤怒的是酒店服務。首先是所有一次性用品不給補，入住了四晚，牙刷拖鞋和牙膏沒有給補新的，全都是第一天入住的時候給的繼續使用。當然這些用品因為我們自備了所以用完後及時沒有補充我們也沒有找前台要。但是！浴巾，用完之後不給換新的，在酒店裡經常游泳下水後用浴巾擦乾，放在房間裏一晚上浴巾還是濕漉漉的，第二天客房服務後沒有補充新的浴巾，導致浴巾數量完全不夠使用！當天晚上撥打前台電話後，前台不知道是忘了還是什麼原因沒有補充，導致當晚沒有乾淨浴巾使用，第二天早上要去游泳了發現還是沒補充浴巾。正好客房服務的車停在門口我們想要乾淨的浴巾，對方竟然不同意？？？讓我們打電話和前台索要，過了將近半小時前台終於是送來了兩條浴巾。
總之是非常非常離譜又糟糕的體驗，就連普通的快捷酒店都不會遇到的情況在這裏全都體驗到了。
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Rachel
February 6, 2025
I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe.
The staff were all extremely polite friendly and professional.
The pools and grounds were beautiful, but the town outside tge horel was very limited.
We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options.
The dining on offer at the hotel was absolutely great and i couldnt fault it at all.
The roon was spacious and clean but a little tired looking.
I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on.
We had the most relaxing lovely holiday
Verified traveler
February 1, 2025
Agave 👎 the rest 👌👌
2nd year and still our preferred destination during the Winter.
Only difference from last year was the Agave restaurant. Was fantastic in 2024, but the new 2025 menu was not up to Agave standard.
Warm dishes served cold while the wines where hot.
Already looking forward to come back to our favorite Meliá resort next year👍👌
Martha
January 30, 2025
The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland.
Staff were ok some lovely but most just doing their job. Often a wait to be seated
Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025.
On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that…
No compensation was offered.
The music was awful
The sun loungers were old and super basic with no lower angle as an option so seated or flat.
The service around the adult pool was patchy
On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.
jayne
January 21, 2025
Amazing Food in a beautiful setting
A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily !
The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me
Helga
March 22, 2025
Excellent service and amenities. Beautiful property. Very friendly staff.
Services & Amenities
Most popular business facilities
Sunbathing Area
Indoor swimming pool
Additional charge
Outdoor swimming pool
Diving
Hiking
Sauna
Spa
Additional charge
Massage Room
Fitness Room
Parking
Car Rental
Bar
Tennis Court
Table Tennis Room
2 Restaurants
Taxi booking service
Meeting Room
Additional charge
Business Center
Children's Pool
Children's Playground
Water Slide
Kids' Club
Babysitting Services
Additional charge
Tour/Ticket Service
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public Areas
Free
Luggage Storage
Guest Laundry
Indoor swimming pool
Outdoor swimming pool
Spa
Fitness Room
Bar
2 Restaurants
Meeting Room
Children's Playground
Kids' Club
2 Restaurants
Restaurant 1
Cuisine: Japanese
Dúo Steakhouse
Style: A la carte
Open for: Dinner
Business hours: [Mon - Sun] 18:00-21:30
More Amenities
Internet
Wi-Fi in Public Areas
Free
2 Swimming pools
Indoor swimming poolAdditional charge
Outdoor swimming pool
Opening times
Parking
Parking
Transportation
Car Rental
Shuttle Bus Service
Additional charge
Taxi booking service
Business Services
Fax/Copying Service
Additional charge
Wedding Service
Meeting Room
Additional charge
Business Center
Front Desk Services
24-Hour Front Desk
Concierge Service
VIP Check-In Service
Front Desk Safe
Luggage Storage
Currency Exchange
Tour/Ticket Service
Languages Spoken
Spanish
Food & Drink
Snack Bar
Bar
Room Service
Public Areas
Barbecue
Executive Floor
Non-Smoking Floor
Garden
Smoking Area
ATM
Elevator
Health & Wellness
Spa
Additional charge
Table Tennis Room
Diving
Tennis Court
Hairdressing and Beauty Center
Fitness Room
Massage Room
Sauna
Sunbathing Area
Turkish Bath/ Hammam
Public Bath
Mountain Biking
Body Contouring
Hiking
Activities
Public Beach
Water Slide
Game Room
Cleaning Services
Guest Laundry
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Laundry Service (On-Site)
Additional charge
Facilities for Children
Children's Playground
Babysitting Services
Additional charge
Children's Meals Available
Kids' Club
Children's Pool
Accessibility
Accessible Rooms Available
Safety & Security
Security Alarm
Smoke Detector
CCTV In Public Areas
First-Aid Kit
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children are not permitted to stay in this room type.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: €80.00 (approx. NZD 154.40) per pet per day
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2009
- Renovated: 2020
- Number of Rooms: 600
Located in Guia de Isora, Gran Melia Palacio de Isora is on the boardwalk, a 1-minute drive from Alcala Beach and 8 minutes from Los Gigantes Marina. This 5-star resort is 4.2 mi (6.8 km) from Los Gigantes Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. This Mediterranean resort also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Pangea Food Market, one of the resort's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 5 bars/lounges, or 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Guia de Isora? This resort has 12917 square feet (1200 square meters) of space consisting of conference space and 15 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 604 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets.
Pets are allowed.
Frequently Asked Questions
What are the check-in and check-out times at Gran Melia Palacio de Isora?
The check-in time at Gran Melia Palacio de Isora is 15:00 and the check-out time is 12:00.What are the check-in and check-out times at Gran Melia Palacio de Isora?
What amenities and services does Gran Melia Palacio de Isora have?
Gran Melia Palacio de Isora has the following amenities and services: Shuttle Bus Service.What amenities and services does Gran Melia Palacio de Isora have?
Does Gran Melia Palacio de Isora have a swimming pool?
Yes, Gran Melia Palacio de Isora has a pool.Does Gran Melia Palacio de Isora have a swimming pool?
Are pets allowed at Gran Melia Palacio de Isora?
Yes, Gran Melia Palacio de Isora is a pet-friendly hotel, but it is best to call ahead to confirm.Are pets allowed at Gran Melia Palacio de Isora?
Does Gran Melia Palacio de Isora provide breakfast?
Yes, guests at Gran Melia Palacio de Isora can enjoy breakfast during their stay. Breakfast option(s): Continental. Does Gran Melia Palacio de Isora provide breakfast?
How much does it cost to stay at Gran Melia Palacio de Isora?
Prices at Gran Melia Palacio de Isora are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Gran Melia Palacio de Isora?
Which airport is closest to Gran Melia Palacio de Isora?
Tenerife South Airport is the closest airport to Gran Melia Palacio de Isora, and it is about 32 mins from hotel by car (37.6 km).Which airport is closest to Gran Melia Palacio de Isora?
What is the cancellation policy for Gran Melia Palacio de Isora?
The cancellation policy for Gran Melia Palacio de Isora varies depending on the type of room and booking conditions.What is the cancellation policy for Gran Melia Palacio de Isora?
About This Property
| Nearest Airport | Tenerife South Airport |
|---|---|
| Distance to Airport | 37.57KM |
| Average Price From | NZD1491 |
| Hotel Star Rating | 5 |