Vivanti Resort

I really enjoyed my stay at Vivanti. The property is stunning. I was given a free upgrade upon arrival. I can to relax with a massage, and do a couple of water sports. The scenery was absolute perfection for jet sking. I especially have to praise Laura, who went above and beyond to help me with a medical situation.

"My stay at Hotel Vivanti was absolutely unforgettable. From the moment we arrived, we felt enveloped in an atmosphere of luxury and relaxation. The rooms are truly stunning, with elegant and sophisticated décor. But what really impressed me was the quality of the beds: soft, comfortable and perfect for resting after a long day. As for food, I can't recommend the pasta carbonara from the hotel restaurant enough. It is as if you were in Italy, with an authentic recipe that will make you feel at home. After enjoying a delicious meal, don't miss the opportunity to relax with a massage at the hotel spa. The therapists are true professionals who will make you feel new. And to end the day, there is nothing better than enjoying the impressive views from the pool area. The solsets over the horizon are simply stunning. In short, the Vivanti Hotel is a true oasis of luxury and relaxation. Don't hesitate to visit it, you won't regret it!" And with all of this in mind, I couldn’t highlight enough the friendly and attentive staff, always willing to help. The location is perfect, close to the main touristic places, and being able to find all the necessary amenities for a confortable stay made the experience great! Thanhs so much for such beautiful experience!!!

The resort looks nice at first glance, however, you can’t call it a ‘resort’ at all. First of all the staff speaks no English. Therefore the check in process was not smooth. The next morning we were actually wondering what time we could have breakfast, which was apparently included, they did not tell us anything about it. Also, the hot tub is not maintained well. The water in the hot tub is not clear and looks very dirty and the glass is not clear anymore because of white dirt (probably chloride). Does it get cleaned at all? Also the pool was freezing cold, not just a little bit. The second day the jacuzzi was not hot, the staff forgot to turn it on. During your stay, no matter how many days, you only receive one small bottle of drinking water in your room. The rest they expect you to buy in the resort ($10.000 for plain water). Drinking water should just be available any time for free in a ‘resort’ like this. The room itself is ok, however the bathroom is run down and looks cheap, as if they didn’t have the money and time anymore to finish them. Also, our room did not get cleaned and our bed did not get made up on the second day. We did not get clean towels. Also there are no towels available at the pool, you have to ask for it. During check out, the bill was not correct. One dish (creamy seafood rice) was 20.000 more expensive than on the menu. Apparently they changed the price on the Spanish menu but forgot to change it in the English menu. Luckily after all they charged the price as on the English menu. But they also charged us a bottle of water in our room that we did not drink and we again had to attend the staff before it got removed from our bill. Not professional. Moreover, the resort had some influencers entering the resort on our last day. We were looking forward to relaxing a bit at the pool on the last day before leaving. However this was not possible because they were occupying the whole pool! The next time you are planning a photoshoot, please make sure all the rooms are empty because we as guests could not use the facilities we are paying for! Very strange vibe as well. In general, the vibe in the ‘resort’ is extremely off. There were almost no people (which we get now), but also, the people that were there, were only busy making photos and filling up their instagram page probably. Last but not least, the prices they ask for taxi’s are absolutely ridiculous. We asked for a taxi to Guatape and they charged 90.000 peso! We were about to go to another hotel in Guatape and after messaging them they arranged a taxi for HALF the price. The ‘resort’ is on a very remote place, so there is no way you can go somewhere without a car or without being charged an extreme amount of money. Uber doesn’t work there either. The experience was absolutely ridiculous. This was the worst hotel in this price range on our 1.5 years of travel trough Asia, Australia, America, Middle America and South America. We feel sorry for the staff in the r

This was such a disappointment. We thought we are going to book a chill resort for a few days but to be honest it was not chill at all. The vibe is all about influencers making the best shots for the followers. The reception is really terrible, not 1 word of English is spoken. Normally not a big problem but they don’t really try to understand you. Food was ok but really overpriced for what you get, facilities looks nice but if you look closer to the jacuzzi for example then it is really dirty water. In earlier comments it was already mentioned so they probably don’t do anything with it. The room was nice decorated but the finishing of the bathroom was definitely not 5 stars. The room didn’t got cleaned and we only received one small bottle of free water. They say that they have super fast internet, this really was not the case. We try to watch something in the room and most of the times it was buffering. We thought on our last day that we would like to chill a bit after check out. This was not possible because they had a load of influencers claiming every spot near the pool. I think it was about promoting themselves. Nothing bad with that off course but do it out of sight of normal paying guests. If you have 20K followers on instagram this is your place to go. If you just want to chill and don’t want to be on everyone’s insta feed don’t come here.