Anonymous User
November 3, 2023
The check-in experience was particularly bad. Our room was arranged next to the laundry room and restaurant. We were already tired after driving from out of town and wanted to have a good rest. Later we went down and planned to change rooms. The front desk told us that we needed to pay extra to upgrade to a superior king room. The front desk told us that the room we booked was no longer available, but we could still see it on Ctrip. This was too deceptive to consumers. The front desk also said that you can also stay at other people's homes. From check-in to check-out, we didn't see any damage to the washbasin in the room. When we checked out today, we called and said it was us who broke it. The tone was very uncomfortable. Even if you don't know how to provide service, then don't be the front desk to affect the guests. Mood. There is really something wrong with the management! It’s very poor! ! ! I didn't order takeout. When I was resting, the robot called me and said that the takeout I ordered had arrived, but I didn't order takeout! ! Can the front desk make mistakes when checking the room? I hope that those who go out for fun or business trips will avoid affecting their mood and don’t step into any trap! ! !
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