Guest User
October 22, 2023
In order to stay comfortably, we booked two deluxe view rooms, but check-in was not smooth. The waiter played games and couldn't find the room card. Later, we were given two rooms, one of which was close to the railway. After discussion, we changed to another room. I found that the room I changed was different from the one I booked, so I took a photo for her. She said it was the same. The hotel promotional photo was taken under the sun. Well, I believed it, but I was so noisy that I couldn't sleep all night. The electric water heater in the bathroom also failed. The water leaked, and I would get wet when I went to the toilet. I couldn't sleep. I got up at three o'clock in the middle of the night to find the source of the noise, which was the well room next to the room. I was so angry that I complained to the hotel customer service. I called myself the manager. He said it very nicely and said it was a mistake. There was something wrong with check-out, but there was no sound until 11:35 noon. I contacted Ctrip customer service, and the customer service took the initiative to tell me that there was a difference with check-out, and gave me a small compensation. I said no, and customer service Peipei also persuaded me that this is yours. The room is short of money. The problem was solved in a few minutes, but the merchant said that I checked out early and didn't meet me. You didn't contact me even after noon, emphasizing the reason. I would like to thank Ctrip customer service Peipei for solving problems with actions, unlike merchants who use words to solve problems and only talk but do not do anything. The working attitude of service staff is not developed in a day. It is caused by managers' laissez-faire and neglect of management.
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