Guangzhou Hehui Hotspring Hotel

Spent a weekend at this hotel before the Dragon Boat Festival. The hotel is in a great location with nice surroundings and is adjacent to Baishuizhai. Check-in was also very smooth and we were given a lake view room. The buffet dinner and breakfast were rich, with fresh ingredients and sufficient supply. The service staff performed well, and every employee was helpful, attentive and thoughtful. In particular, the housekeeper "Xinxin" helped solve various problems throughout the whole process, which was great! We forgot to take the charger when we left, and he found it and helped us express it.

We went on a family trip on Children's Day and a typhoon day. The hotel was fully booked and there were many people arriving, but the arrangements were still orderly and the service attitude was friendly! There are many activities in the children's club, and many adults and children participated in the activities, but the order was still controlled! The dinner variety is rich and varied, especially the various pastries are full of details, and the restaurant also has a long slide and wave pool. The hot spring pool can be soaked in rainy days, and the scenery of the infinity pool is beautiful! There was a small problem with the room, and the housekeeper responded very promptly! The service is humane! A very satisfactory stay

I have stayed in all the hotels around Baishui Village. The hotel is quite exquisite and interesting. The housekeeper Maggie provided good service and helped us a lot. I will go there again next time when there are fewer people.

The hotel service is good, the room facilities are very new, there are many hot springs, and there are not many people. It is much better than the Forest Sea. It feels like a real hot spring, not boiler water. The housekeeper Xinxin is very serious and responsible. He helped us find our lost things as soon as possible. The children's playground is very big and fun! I will visit this hotel again

Last time I stayed in Area A, this time I stayed in Area B, which is closer to the children's club and hot spring swimming pool. The children like it very much. The food in the Chinese and Western restaurants is also good. In particular, the housekeeper Maggie is very considerate and reminds us of various activities. When the child forgot to print the materials for homework, the staff helped to print them and sent them to the room immediately. Thank you☺️

Environment: Area A is close to the lobby, swimming pool, and restaurant. Area B is the hot spring area. If the weather is cold, there is a direct access from Area A to Area B. It's not bad. There is an infinity pool. The weather is cold and the water is very cold. There is nothing fun nearby. There is also an outdoor playground, but I didn't go there even when it rained. Child care area: There is a care area for children. It is more suitable for younger children to play. Hot spring♨️: There are many pools. It has rained recently, and there are many open-air pools with shade. There are also more than 10 small pools, and there is one every two steps. They are not very big. There are fruits, ginger tea, and monk fruit tea. Soaking in hot springs can replenish water in time. The female guest had a very bad experience as soon as she entered. A stench hit her face, just like the smell of toilet poop. It was the same smell on the first and second days, and she wanted to vomit. Don't the staff have a sense of taste? The 4 points for hygiene are because of this. Praise: The housekeeper Muyu answered my questions patiently. If there is a problem, it can be solved immediately, which is very in place. Room: Two pools of hot spring water are provided, so the children can play in the water in the room at night, and can go back to the room to soak in another pool after breakfast. There was no children's toothbrush at the beginning, and the room service center needed to deliver it. It is close to the swimming pool, and there is a loud sound when the door is opened. After closing the door, the sound insulation effect is very good. You can sleep in. Dinner: There are a full range of varieties, and there is also a small children's area where children can eat and play. Breakfast: The sweets are delicious and there are many varieties.