Rezen Longuu Hotel Guangzhou

The experience at the beginning of the stay was very bad! When checking in, a male receptionist at the front desk said that since it was my first stay, he upgraded my room type in the name of seeing the Guangzhou Tower. As a result, I was arranged to a very small room with a tiny window and the air conditioner was very small and did not cool. The temperature of such a small room could not be lowered for a long time. Later, I called and a maintenance master came and said that it was normal. I said I didn't believe it. You open an empty room and we will test whether it is as you said. He could only call a woman who looked like a supervisor and tested the air conditioner again. At my strong request, he changed my room. It turned out that the room area was much larger and the air conditioner was normal. I felt a sense of being deceived. The photos of the room type booked online did not match the room I stayed in for the first time. If it weren't for the air conditioner, I might have been kept in the dark and thought that all room types were like this. I was also deceived that the room type was upgraded. In addition, when I booked on Ctrip, there were two enjoyment services, self-service afternoon tea and a bowl of noodles late at night. As a result, none of them were provided to me, and no waiter took the initiative to deliver it or remind me where to use it. I was really angry. After I checked out, they kept asking me for good reviews on WeChat for two days. I told them about my complaints on WeChat, but they didn't even apologize. This is the first time I've seen such a low EQ business. But to be honest, after I changed the room, the environment was obviously improved. Their breakfast environment was good and the variety was rich, which was worthy of recognition. So for the hygiene, environment, and facilities, I averaged the two rooms and gave them three stars.