Guest User
April 24, 2024
This hotel has the worst service attitude and the worst hygiene I have ever stayed in during my business trip in China.
The point is that this hotel is *** dirty, and the front desk can't stand it.
1 Service: The TV was broken and I asked to change the room. They lied to me that it was full, but there were still a lot of rooms on Ctrip.
2 Service: The toilet couldn't flush, and they said the master was not there and no one could repair it.
3 Service: The hotel phone was hidden in the closet and covered with dust.
4 Service: I went to the front desk and the two sisters discussed and only allowed me to change to a smaller room than the original one.
5 Service: I changed to a new room, but I didn't know it was dirty and I was not allowed to change again🤦🏻♂️
6 Service: After changing to a new room, I was asked to pay a cleaning fee for the room that I had stayed in for no more than 15 minutes before. I didn't touch anything and had to pay🤦🏻♂️ I was stunned.
1 Hygiene: There was urine in the toilet and it was not cleaned up.
2 Hygiene: The sheets were not changed and there was hair.
3 Hygiene: The disposable slippers were also worn.
4 Hygiene: It's more disgusting than the 100 yuan room.
5 Hygiene: The room had a strong odor, and I wanted to vomit but they didn't let me change rooms, saying it was normal
1 Facilities: The toilet didn't flush
2 Facilities: The TV instructions were just for show
3 Facilities: The faucet was sometimes big and sometimes small
4 Facilities: The windows/curtains were super disgusting
Finally, I found Ctrip and successfully got a refund, and checked out
Thanks to Ctrip for arranging another nearby hotel for us to stay in
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