Pipituanzuo
December 31, 2024
The water is a rare real hot spring, the negative ions are really high, and the service is really bad, so bad that it is hard to describe.
As a hotel for old state-owned enterprises, all service awareness should only be provided to leaders. I thought that with the sign of White Swan Hotel Management Group, the service quality is guaranteed, but in fact it is not the case at all [weak][weak] Maybe the management level of White Swan itself has declined.
I couldn't get into the room at 4:00. The housekeeping department should be criticized the most. They received the urgent cleaning order from the front desk but didn't implement it. There is a complete disconnect between the two departments. In fact, the cleaning time is only 20 minutes. I witnessed the whole process, but because the housekeeping said that there are too many rooms to do it, it's really funny. Doesn't the hotel want to be full? Can't normal service be provided if the room is full?
The one star service is for Manager Deng Shaoyan. The complaint handling is more decisive and timely. Maybe she has received formal training from White Swan.
By the way, there is only one large towel in the room. If you need more, the waiter said that you need to change the wet one to a dry one. It is recommended to bring your own
If you just want to soak in the real hot spring, then be patient with their service. If you still want to experience the service of a listed five-star hotel, then forget it.
Original TextTranslation provided by Google