Yihua Riverview Hot Spring Holiday Hotel

Old hotel, hardware facilities are not up to date! The whole set of lights on the right side of the room can't be turned on, and the desk lamp cord is broken... Breakfast, not high-end ingredients, but not too good to eat! The surrounding environment is good, by the Liuxi River, but now fireworks are allowed, and the whole night is surrounded by smoke. There are still people setting off fireworks at 12 o'clock in the evening, noisy! During the May Day holiday, I booked a two-bedroom and one-living room for 790 yuan, which is OK!

I have stayed in this hotel 1-2 times a year since 2018, but this is the last time. The first room had a peculiar smell when I went to the toilet, and the toilet floor was all wet. I waited for a long time before the waiter came. She said that because the toilet was dirty, she washed the floor in the morning, and it would be dry the next day. I went to the front desk to report the situation, and the front desk hurriedly answered me "yeah, yeah". I called Ctrip to immediately coordinate a room change. The front desk was very good and upgraded my room. I didn't want to embarrass the front desk because every room was similar. The room also had mushrooms. 710/night, it was amazing

It was dirty and messy, and the temperature of the hot spring water was not high enough. I caught a cold the next day after taking a bath. The lights in the corridor outside the room were not turned on at night, which was eerie and strange. The elevator near the room was also closed, and you had to walk a long way to take another one. I will never see this kind of hotel again.

I have personally experienced it, and all the negative comments in the comment area are true, and the reality is like that! This is the worst hotel I have ever stayed in. The service attitude is also the worst. The environment is ridiculously bad and the hygiene is horribly poor. The most annoying thing is a hotel staff member who broke the door when a guest checked into the hotel, causing the guest's hand to be injured. After reporting to the hotel, they immediately sent maintenance personnel to repair the door. Instead of the staff coming up to express condolences or bandage the wounds, they went down to the hotel and ignored the situation. When they came up to the room, they did not immediately express condolences about the injuries. , and asked the guest whether the door was broken by him or us, and then said that the guest was funny. Is this humane? **Can't do such a thing? Can such a person work in the service industry? Are you educated? After investigation and surveillance, it was proved that the door was broken before, and they did not apologize to the guests and said that what they did was fine. The matter was not serious at first, but the attitude of this ** man in dealing with it made people angry and made people experience what it means to be inhumane! My response is: 12345 government service hotline complaint 12315 Consumer Association Complaint Complaints on Ctrip platform Negative review statement Call his boss, Ms. Wu, to complain I have expressed my dissatisfaction with the service attitude of the hotel staff. In fact, the matter is not serious. I expressed condolences and dealt with the injury, and the matter was resolved, instead of doing inhumane things and causing complications! It is recommended that you read the comments section before choosing whether to stay or not!

The room is relatively large, clean and tidy, with complete facilities and a good environment. There are not many options for breakfast, but it is clean and filling. There is free parking and a good hot spring.

The reception staff is very nice and enthusiastic, the location is very good, there is a dedicated parking lot, the room is large enough, and the overall cost performance is relatively good. The breakfast is not suitable for this price, but you can have enough food without much requirements.

This is my second stay. The hotel is not new, but it is conveniently located and has a first-class location. We specially reserved two low-floor balcony rooms. Watching the fireworks at night is quite awesome.

I used to go there often before the epidemic. This time I found that the facilities were dilapidated. The environment is worse than in previous years and the service is poor.