Swisstouches Residences Guangzhou Reviews

great location, 3 metro stations from the airport. The hotel is located in a busy area, full of restaurants and shops. 5 minutes to the metro. I rode back in the hotel's comfortable van.

Nice service, many food around. Highly recommend

This is a high level 3 star hotel. Definitely nowhere near a five star. Cons The customer service when checking in was extremely lacking. The guy at the counter was not friendly or helpful. The entrance smelled of cigarettes. Someone came ro knock on my door early in the morning. Pros The bed was comfortable. The room was clean. Overall I do not recommend this hotel.

Always loved this hotel have been staying here since this hotel opened in Renhe, love the rooms and the ambience. Perfect place to rest after tough day at work.

Excellent stay in this hotel! Awesome design! Very good service and quality! A big pleasure just to walk in corridors. Took room with garden view. I’d like to come here with my family)

Excellent... it's a very good hotel near the airport.. free airport drop off..big rooms... clean... definitely will come back.. recommended for everyone

This hotel is excellent. The room was perfect and clean. It is really big. The only negative is that the WiFi didn’t work most of the time and what was strange was that the room service wanted to be paid by cash instead of AliPay. Otherwise, I would stay here again.

Excellent hotel. Airport pick up is an added bonus. 10 minutes at the most from the airport and plenty of places to buy essentials near by. Warm pool and sauna were excellent. We stayed here after our flight was delayed by 12 hours. This hotel really was super. Only downside was the restaurant food took so long to come. With kids over an hour wait is too much. This is a small thing. The food was nice when it came. I highly recommend.

Good clean hotel offering free airport pick up. This hotel is the best cost-effective hotel near Guangzhou airport. Breakfast options are limited but the taste is good.

There is a gym and a pool, and the restaurant is open until 11pm, which is great.

Where to start. Firstly i requested the shuttle as advised in the drop box and added my flight details and times eft. I arrived at the airport and remember it's my first trip to China. My e-sim luckily kicked in and went to get 43 as advertised and i waited and waited and waited. I even sent an email an i tried to use didi to locate their address it didn't work. Finally i got in contact with a colleague back home and asked her ask her friends in China to contact them. This is almost 2 hours later. I'm still waiting for her and then remember the mall as a landmark and try it on didi and it works. It costed me 32 yen as it was Chinese near year and rates were high. Literally a minute after getting into the cab my friend responds and says their on their way. I tell her ok and get go the mall and walk on the sidewalk to the hotel. Here I'm met with the confused staff member who just doesn't understand any English at all. I eventually give up trying to communicate with her and just show her the booking details pay and am checked in. Nearly 3 hours later I'm left to take my own luggage upstair throw a maze and it felt like foever to get to my room. I was so exhausted and have a shower and sleep. Later that evening i decide to go out and am met by Sam very helpful manager who has an apology typed out in English ect. He knows alittle English and tries his best to assist me. I also tell him about my room and he upgraded me to a suite closer to the elevator and i was happy. Fast forward to the next day i decide to try the breakfast buffet which costs 88yen in comparison to the neighboring hotels who charge 38 yen for a breakfast. Immediately I see the selection is limited and caters more to chinese dishes Vs western. The warmers were cold and you had to ask for something to warmed on the griddle. The chef looked ever so confused when asked q question and just stood there dumb struck (remember the breakfast starts at 7am. The first and last day being today I was there just after 7 and the food was cold😂😂😂 The cereal was stale, coffee stations limited. And just the same food on repeat every other day. For 88yen I expect a good breakfast. I only ate at the buffet 3 out 10 days at the hotel. The surprising part is that I was not contacted one day to check why i hadn't eaten there that morning but a roll call was done daily to see who was at breakfast. I eventually settled for mc donalds and kfc at my own cost for breakfast and was happy. The food is a 2 outta 10 for me(the chef needs a reality check and needs basic training in English.) The best part of my stay was the comfort of the room. The cleaning staff are absolutely amazing in what they do and the ladies went beyond and above to make sure my suite felt like a home. They even tried to converse and smile and wave whenever we met at the lift opposed the the kitchen and reception staff. Another worthless member of staff is Ben Mo. He does understand alittle English however he just has a cold approach and looks at you as if you're stupid and would rater sit on his cellphone watching videos instead of helping clients. Overall i was extremely happy with the members of staff that did try to assist me and always smiled and were friendly. I appreciate it. This hotel needs to really invest in getting basic English skill sets if they want to improve. Third world countries with uneducated people eg in India can speak and understand basic English better than the people here. For the price i was charged i definitely won't be booking this hotel anytime soon i will however be booking right next door to them at a much cheaper price and hopefully a better level of service.

Hotel was good enough to stay However I had very bad experience. Hotel staff came to hotel room at around 11:00PM in the night with Police for passport verification. I do not understand why at midnight !

The place is a bit run down, lots of scratch marks in the room and in the bathroom. There were mosquitoes inside the room but they have provided repellent.

Stayed here over night and used their shuttle service to connect to the airport. Lovely place. Location is a bit remote. You need to walk about ten minutes into to town to access restaurants and shops