NAZIR
February 24, 2023
Hello folks, I book this hotel through Ctrip app and when I get the location of the hotel and go the reception, the staff told me lie that our machine is broken for check in and you cancel the order, i told her why i should cancel the order, i was with my family with two kids so i told her kindly allow us to stay and then will look for other hotels, Although she was giving rooms to other chinese people. After that I get the room card and when get at the floor, the card was not working, then i come down and call for help. our room TV have a problem, after spending one night they didt solve the TV and charging mobile phone issue, then they allow us to change the room. My overall experience especially with the reception staff at check in was not good, she is not cooperative with foreigners.