Four Seasons Hotel Guangzhou

The 4 seasons has the best service in guangzhou. Eva and Sue always look after me and my guests which is why I keep returning.

The check in was absolutely rude the woman Dory is dont remember her name, no smile not comfortable, we felt not welcoming after i drove 2 hours and half ,the breakfast please other hotel in Gz has better experience, you just paying the view there , overall the reception not very good

My stay at the Four Seasons Guangzhou was exceptional. The rooms are spacious with floor-to-ceiling windows offering stunning views of the city. Dining options are top-notch, with delicious Cantonese cuisine at Yu Yue Heen and a diverse breakfast at Kumoi. The service is impeccable—staff are attentive and professional. The hotel’s amenities, including the indoor pool, fitness center, and spa, are luxurious. Located in the heart of Guangzhou, it’s convenient for both business and leisure. Highly recommended for a luxurious stay!

Stunning hotel, with amazing hard product; the hotel is architectually beautifully designed and the view from everywhere you look is unmatched. The rooms are lovely and the amenities are great. However, I am not pleased with the so to say "soft product". The staff at the reception were cold and unfriendly. When I was checking in late at night after a very long flight, I was hoping for a warm welcome in this 5-star hotel, expecting a high standard from the Four Seaons company. However, the check-in process felt hasty and unfriendly, even though I was the only customer there. I was not greeted, nor asked how I was doing, where I am from, etc. The staff simply asked for my passport, and handed me the room key, without words. I later asked for options for another room, with a different view. This seemed to annoy the person with whom I checked in. I don't speak Mandarin, but I was given the feeling that the front desk staff were talking about me in my face. Later, during my stay, when I went down to the reception for questions, the answers were always very short, and given without a smile. As a side note, I must give compliments for the bellmen and the security, as they were always very friendly. This overall experience left me with a sour feeling, and it simply make me not feel welcome at this hotel. This is not the service I expect from the Four Seasons company. I have contacted the hotel about this matter. They were defensive on their end, and didn't offer a sincere apology.

The hotel is beautiful and very elegant. The only thing they could improve is having more electric plugs in the room.

Exactly what you will expect of a Forbes 5 star hotel. Service is immaculate