Cole Hotel (Guangzhou Jiangnan West Subway Station Guangbai City) Reviews
Cole Hotel (Guangzhou Jiangnan West Subway Station Guangbai City)
No.118 Jiangnan West Road, Guangzhou, ChinaView Hotel Details
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Cole Hotel (Guangzhou Jiangnan West Subway Station Guangbai City) Guest Reviews
4.4/5
Very Good
682 review
Verified reviewsLocation4.5
Amenities4.3
Service4.5
Cleanliness4.4
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All Reviews(682)
Positive reviews(633)
Reviews with photos/video(333)
Convenient parking(171)
Friendly front desk staff(75)
Perfect for business trips(73)
Convenient for shopping(73)
Close to metro(47)
Clean bathrooms(37)
Good Internet(26)
Convenient public transportation(25)
Negative reviews(49)
MARCO
Guestroom (Double bed)
Stayed in Jul 2023
Business travelers
91 review
Very Good
Posted on Jul 28, 2023
The place is a good compromise with price and service . Clean not expensive the restaurant is local Guangzhou food very great
Response from Property: Thank you for taking time out of your busy schedule to share your stay experience and your recognition of our staff's service level. I am very happy that you have a wonderful stay at Cole Hotel (Guangzhou Jiangnanxi Metro Station Guangbai New City Branch) Memories, we will continue to update our service standards so that guests who come to the hotel can have a home away from home experience. I believe we can do better. Finally, thank you again for your support of our hotel, and wish you and your family a happy life!
Guest User
Elegant Boutique Room (2 beds) (No window)
Stayed in Oct 2023
Business travelers
39 review
Outstanding
Posted on Oct 27, 2023
Great hotel and great location, would stay here again! Mediocre breakfast but can't complain for price paid.
Response from Property: Dear guest: Thank you for taking time out of your busy schedule to share your stay experience. We are very happy that you left a wonderful memory at Cole Hotel (Guangzhou Jiangnanxi Metro Station Guangbai Xinyicheng Branch). We We will continue to update our service standards. Our company has been gradually updating the hardware facilities and improving software services in the hotel. We hope that we can give you a new surprise in the near future. We sincerely look forward to you visiting the hotel again and entertaining you. Opportunity. We look forward to your coming to Cole Hotel (Guangzhou Jiangnanxi Metro Station Guangbai Xinyicheng Branch) again. We will provide you with better services! Let all guests who come to the hotel have a home away from home experience. I believe we can do it. better. Finally, thank you again for your support of our hotel, and wish you and your family a happy life!
Marco1978
Deluxe Room (2 beds)
Stayed in Jan 2023
Solo travelers
29 review
Very Good
Posted on Jan 9, 2023
Clean hotel and decent english speaking staff, lots of restaurants and shops near by
Rudy
Guestroom (Double bed)
Stayed in Aug 2022
Solo travelers
1 review
Posted on Aug 17, 2022
It wasn’t great. But I only stayed here for one night. It was cheap though
Zaogaobunianguo
Guestroom (Double bed)
Stayed in Mar 2024
Business travelers
10 review
Posted on Mar 11, 2024
Very traditional old-fashioned hotel configuration, overall it's OK, the room is large and the location is very good.
The hot water comes out quickly and is plentiful, but there are small cockroaches in the bathroom.
It’s not very convenient to take another elevator to get to the 6th floor.
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Response from Property: Hello dear guests! Thank you very much for choosing to stay at our branch and sharing your stay experience! Thank you for your valuable opinions. We have reported the issues you raised to the relevant departments and will implement them in the near future. It is the responsibility of all hotel staff to provide warm and thoughtful service to every hotel guest. We sincerely look forward to your visit again!
Guest User
Guestroom (Double bed)
Stayed in Jan 2024
Business travelers
56 review
Amazing
Posted on Feb 13, 2024
The transportation is very convenient. It's just opposite Guangbai. Everything is OK. It's easy to eat and buy things nearby. There's a Luckin Coffee downstairs.
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Guest User
Guestroom (Double bed)
Stayed in Jan 2024
Other
3 review
Posted on Jan 13, 2024
I was taking an exam nearby, so at noon I found the nearest hotel with good ratings and had an hourly room to stay in. Even though the room was rubbish, the service from the staff was still very poor. I hope some people have more correct thoughts. ex.
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Response from Property: Hello, Ms. Chen, I'm sorry that the room was not satisfactory to you. We checked the recording monitoring of the front desk checking you in at that time. Our reception staff are just reminding: If friends or guests come to visit, they also need to register, nothing more. This is a warm reminder in compliance with the requirements of relevant laws and regulations regarding occupancy. There is no inappropriate thought as you stated. Our hotel reserves your negative comments and wishes you a happy life!
Hongqixiashengchang
Guestroom (Double bed)
Stayed in Dec 2023
Solo travelers
1 review
Outstanding
Posted on Feb 10, 2024
Tourism is the road to knowledge. Let everyone participate in tourism, travel around the world, and open up their broad minds. The world will become a better place and paradise for mankind. really good
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Guest User
Deluxe Room (2 beds)
Stayed in Jan 2024
Family
30 review
Outstanding
Posted on Mar 16, 2024
There is tea and dinner downstairs, and the surrounding area is
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Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Couples
65 review
Amazing
Posted on May 10, 2024
The facilities are a bit old, but the surrounding transportation and food are very convenient, the service attitude is very good, and the cleanliness is satisfactory. I am an old customer and I stay in this hotel every time I go to Guangzhou.
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灼機
Guestroom (Double bed)
Stayed in Apr 2024
Business travelers
4 review
Amazing
Posted on Apr 15, 2024
The room is large enough, the air-conditioning is sufficient, the room is clean, and the waiter's attitude is very good. The only drawback is that the TV has no signal. The service desk has been notified for follow-up. Satisfied with this stay.
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Bcity wong
Guestroom (Double bed)
Stayed in Apr 2024
Couples
2 review
Posted on Apr 10, 2024
There is no sound insulation, the sound from the passage can be clearly heard, and the air outlet in the room is black.
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Guest User
Guestroom (Double bed)
Stayed in Oct 2023
Couples
1 review
Posted on Oct 2, 2023
Dear friends, please be careful and don’t look at the so-called ratings and fake photos. This is one of the worst hotels I have ever stayed in!
First of all, when I checked in, the waiter was very disdainful and said that the room was full today and I couldn't change it if I wanted to. Secondly, when I went inside the room, the air conditioner was useless and the filter hadn't been washed in eight hundred years. I kept feeling the same at night. Dirty dust was blowing down, and it was really noisy. I called the front desk, and the aunt brought a fan and said to hold it up first, and then took some disposable supplies and said I'm sorry. It's not the aunt who's sorry, it's the boss! I kept itching all over my body while sleeping on the bed. The four-piece suit must be dirty. I'm really speechless! Didn't sleep well all night! When I went to the toilet, the shower was either too hot or too cold, and the water pressure was not enough. It was really tiring! I can only see this evaluation, only one can avoid lightning!
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Response from Property: Dear guest: Thank you very much for choosing to stay at our Cole Hotel (Guangzhou Jiangnanxi Metro Station Guangbai Xinyicheng Branch). At the same time, we regret that you were not able to bring you a perfect stay experience based on your feedback. We would like to express our sincere gratitude to you. Express my sincere apologies. We attach great importance to your comments and will make rectifications immediately: 1. Learn from you about the bad experience and dig into the problems behind the problems; 2. Based on the problems you mentioned in your comments, we will improve the sanitation and equipment. Every time the facilities are reviewed and rectified; 3. Each department reorganizes daily work content and training plans, and at the same time conducts targeted training for partners to improve their skills and service awareness and continuously improve our service quality. In addition, our hotel has a 24-hour front desk staff on duty. If you have any questions or need assistance during your stay, please contact us as soon as possible and we will serve you wholeheartedly. If you have any needs, please let us know. We hope you can give us the opportunity to serve you again. We look forward to meeting you next time at Cole Hotel (Guangzhou Jiangnanxi Metro Station Guangbai Xinyicheng Branch) to witness the changes in the hotel. ,wish you a happy life!
Guest User
Elegant Boutique Room (2 beds) (No window)
Stayed in Sep 2023
Business travelers
1 review
Outstanding
Posted on Sep 9, 2023
This hotel is quite good, parking is free, the price is reasonable, it is hygienic and clean, the disposable supplies are relatively complete, there is a refrigerator, and the service attitude is very good. The room is also relatively large, the air is good, and overall the price/performance ratio is quite high. Recommended.
Original TextTranslated by Google
Response from Property: Thank you for taking time out of your busy schedule to share your stay experience and your recognition of our staff's service level. I am very happy that you have a wonderful stay at Cole Hotel (Guangzhou Jiangnanxi Metro Station Guangbai New City Branch) Memories, we will continue to update our service standards so that guests who come to the hotel can have a home away from home experience. I believe we can do better. Finally, thank you again for your support of our hotel, and wish you and your family a happy life!
Nike
Deluxe Room (2 beds)
Stayed in Sep 2023
Family
12 review
Outstanding
Posted on Sep 7, 2023
It is very happy to have free parking in a hotel in such a place like Guangzhou! 😊I didn’t expect to have such a big window to see the street view~ I have a lot to praise. First of all, the handsome guy at the front desk is very nice👍 He is always responsive and answers all questions! Secondly, the housewife should have been trained. She has never touched anything I put in the room (because I have marked it). This is very important! Definitely give me a thumbs up 👍The surrounding environment is lively, you can always get something to eat no matter how late you come back 😋 and there are night bus stops nearby! I was not afraid from the time I stayed at Canton Tower until the lights were turned off (⁎⁍̴̛ᴗ⁍̴̛⁎)
Original TextTranslated by Google
Response from Property: Thank you for taking time out of your busy schedule to share your stay experience and your recognition of our staff's service level. I am very happy that you have a wonderful stay at Cole Hotel (Guangzhou Jiangnanxi Metro Station Guangbai New City Branch) Memories, we will continue to update our service standards so that guests who come to the hotel can have a home away from home experience. I believe we can do better. Finally, thank you again for your support of our hotel, and wish you and your family a happy life!