1. When checking in, specifically remind the front desk that you need a quiet room. After checking in, I was getting ready to go to bed when I heard the baby crying from the next room. At first, I thought it was normal for the baby to cry and I just had to bear with it. But the result was endless. The baby kept crying and the parents were scolding me because the sound insulation was so bad. How could I still fall asleep, and then I contacted the front desk and told him about the situation and asked him to change rooms, but the front desk said that I needed to pay a cleaning fee of 30 yuan before I could change rooms? ? ? If it's my problem and I need to change rooms, then I think it's reasonable to charge this cleaning fee. Then why do you ask me for 30 yuan due to poor sound insulation in your hotel? He also said that everyone has to charge this way. I can hear the sound in the recording on my mobile phone. It is very loud. You can imagine how loud the sound is. I can only contact Ctrip customer service. When Ctrip customer service contacted you, they said to discuss with the manager before replying. Later, two people came up very late. When I knocked on the door, one said there were no children staying next door, and the other said there were, so I was being laughed at. If there were no children, could the sound be that of a ghost? When you said we could change rooms, the children stopped crying and we were tired. Seriously, if it weren't for the poor sound insulation, who would have been able to lie down in the room and get up to change rooms? Wouldn't it be tiring? We didn't fall asleep until four o'clock. At six o'clock, the child crying next door and the sound of water running in the bathroom started again. Fortunately, we were supposed to check out at twelve o'clock, so we rested until two o'clock in the afternoon. For this remedial service, I’ll give you two points for your service.
2. There was a smell as soon as you entered the room, so you could only open the window and turn on the air conditioner to ventilate the room.
3. When I first saw the outer packaging of the bath towel, I thought it was quite hygienic. Who knew that there would be stains on the bath towel when I opened it? Look at the bathroom floor and sink... I have nothing to say.
The check-in experience is extremely poor and the service quality is also poor. The room costing more than 200 yuan a night is not worth it.
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