Fraser Suites Hotels in Guangzhou

Very good location, connected to the shopping mall and train station. Housekeeping made up the room daily and well. The ground floor staff were helpful and friendly. Toiletries were good and well provided. However the check in service staff was pretty disappointing. 1) I don’t understand why a charge has to be made on my card when other hotels simply record the card details - and till date (it’s been 3-4days since I left), it hasn’t be uplifted 2) requested for early check in weeks prior but there was zero attempt to give me any early check in 3) there was zero introduction to the facilities available nor how I should get around the hotel so I have no idea how good the amenities are 4) there was a dying cockroach in the bathroom when I woke up one day, though I note after, there was a letter on the desk citing fumigation etc- shouldn’t the reception let me know during check in? It was a rude shock to see a cockroach in my bathroom at level 23 5) I’m not sure how clean the sheets are, but my skin was itchy lying on the sheets :(